I would like to thank Kelly for all of her help. She stepped in to help out moving us into a new property offering her full support and updating me constantly via text and calls to answer any questions. Kelly has been you been available throughout the day to to communicate news. Arranging quickly a viewing and helping us get into a property. Even following up to make sure we are settled in our new home. I can't thank you enough for all of your help, it has been much appreciated.

I have only got to the viewing process so far, but to speak my truth I find it quite a complicated system. I have to fill in an online form, then manually fill in a PDF form, which I then have to email back to Belvoir. This is quite a time consuming process, especially as the PDF form is not easily fillable. Please could I ask why I have two fill in two forms and then wait to hear back about viewing? Could I suggest that potentially tenants simply call up to arrange a viewing?

Avoid at all costs!!!! They will do absolutely anything to push a sale through even lying to their clients! They are completely unorganised and UNTRUSTWORTHY! Me and my partner are first time buyers and we’re interested in an apartment in the town centre. We tried to arrange a viewing where the first time they just didn’t turn up because they booked us in for the wrong property and the second time they didn’t have the keys (both times we booked almost a week in advance and taken time of work). When we decided to move ahead with the property as soon as we got past the stage of paying the solicitors, paperwork came through and we found out the property had been on the market for three years !!!!!! But it had been advertised as three MONTHS on the Belvoir website! We would NOT have touched the property if we had known that it had not been sold for three years! We were wanting to sell it again in a few years and if it was on the market for 3 years with no interest then this is alarming! When we asked Belvoir why the paperwork said 3 years they said it was true, it was up for 3 years then they briefly took it down for a month so they could repost it (basically refresh the feed to try to get more interest) FALSE ADVERTISING!!! SO DECEIVING and ABSOLUTELY HORRENDOUS RESPONSE after. I then asked what the price they had been advertising the property for the last 3 years was and in response they said they didn’t know!? How can they NOT KNOW? …. They should have all the paperwork there?- GO AND FIND IT! SO UNORGANISED and gave us a horrific experience as first time buyers. As a first time buyer you want to be able to trust the people you are dealing with. Buying a property is a daunting thing as it is but it should be an enjoyable process… Belvoir twist and withhold information just so it benefits them. We lost money from having to pay the solicitors for the work they had completed up until that point and we pulled out the deal. Not a CHANCE do we trust anything or any information Belvoir provide us with.