After finishing my affairs with this agency they are still holding my deposit even if the landlord has agreed to have it released over a week ago and the expected date given by the agency has passed. No one is taking responsibility for it, the Grimsby office will pass it to their Scunthorpe branch, where Aaron is not replying to his emails and Lynne who actually is supposed to help me with this according to the Grimsby branch manager tells me to wait for Aaron to reply. Everyone is passing the ball, no one takes ownership of problems and lack of proactiveness. Guess I'll have to involve my solicitor to get back what's mine. Stay away from them if you want to get your deposit back!
Reply from DDM Residential Scunthorpe: Sorry for the bad experience Cozmolici, its never a great situation when we have a deposit dispute. Most of the time, when situations like this happen, its is usually because a tenant has left a property in sub-standard condition compared to when they move in or they are in rent arrears. Hopefully this helps shed some light on the situation.
