Martin & Co Saltaire

I am on a premium account with 2 houses under there property management scheme. They never return any phone calls and never give you any information they charge more then anybody else and everything they do is a extra cost. I have 1 tenant that has paid them £2,400 in one month and I have not received a penny off Sillars. Nor any Statements from Sillars. How am I supposed to pay Mortgage payments and home insurance etc. Be very careful they just in it for what they can milk you for. Very expensive 12.5% + vat for premium property management and you get nothing for that money as everything is charged as a extra. It's a money making Scamming company.

Pretty good when you're looking for somewhere to rent but completely useless after you've given them your money. …

Very poor customer service. They answer calls. When we send enquiry on right move to view a property. They don’t get back to you. Then they say we are fully booked.

We had a viewing on Saturday with Davis and Lund , turned up 10 minutes early we waited at least 25 minutes the estate agent did not turn up . I rang them only to be fobbed off with some untruths saying they were in the property the blinds were open . No they were not , the blinds were shut and would they not have stepped outside like we got out of the car to see if there was anyone there . Poor practise and if I was the person selling the house I would be fuming as it could have resulted in a lost sale .

Useless don't care utter garbage.

Terrible company. I booked a viewing with them and no one showed up. I tried to call the number provided and after I went through the automated menus they hung up the phone. This company should be dissolved immediately.

Terrible service, had me waiting around over half an hour just to be told the agent had already left the property.

Booked a viewing for a flat in Victoria Mills apartment. They've confirmed again the day before to make sure I coming. But never showed up on the day and completely ghosted me. …

I was advised to use this company (branch)!! they made an appointment with me, I then had a phone call in the evening to cancel, I was told they would still look at another project for me, to this day after phoning and speaking to the branch 3 times I have not had anything from them not even a courtesy call. Very unprofessional would defiantly not recommend.

A Disappointing Experience with Martin & Co Housing Agency I would like to express my gratitude to Afsha Sadiq for sharing her recent experience with Martin & Co Housing Agency. It pains me to say that her story struck a chord with me, as I too had a regrettable encounter with this company not too long ago. Several months ago, I arranged a property viewing with Martin & Co, and much like Afsha, I had the unfortunate experience of dealing with Hannah during the process. When I initially set up the viewing, I was informed that the company allowed for a 15-minute grace period for 5 pm viewings, considering potential traffic delays. However, on the day of my appointment, I arrived just 6 minutes behind schedule, only to find that Hannah had already left the property. Her explanation was a terse, "I have an appointment at 5.30 pm, so I had to leave." What makes this incident particularly disheartening is the fact that I had travelled all the way from Manchester to Bradford for this viewing, with my 6-month-old baby in tow. Being a single father, this viewing was an essential step in securing a suitable home for us. My plea for understanding and leniency fell on deaf ears, and I was left feeling utterly disregarded. At that time, I contemplated leaving a review but ultimately decided against it, believing that such mistakes could happen in any company, and perhaps it was just a one-off occurrence. However, only four weeks later, my sister faced a similar ordeal with Martin & Co. Like Afsha and myself, she was told upon arrival that her viewing had been cancelled, even though she had not received any prior notice of such a cancellation. When she raised her concerns, she was met with the same dismissive attitude and was informed that she had called in to cancel the viewing. Like us, she questioned the logic of setting off if she had indeed cancelled. Yet, instead of addressing the issue, Martin & Co staff pointed to their outstanding reviews and awards as if this somehow invalidated our experiences. Regrettably, I cannot help but notice a recurring pattern in these incidents. It seems that individuals with English surnames have been more fortunate with their interactions with Martin & Co, while those of us with Asian surnames have been met with indifference and scepticism. I am compelled to leave this review now, not only because I have witnessed Ms. Sadiq's similar experience but also to bring attention to a concerning trend that suggests differential treatment based on ethnicity. It is disheartening to see that such experiences continue to persist, and it is my hope that Martin & Co will take these accounts seriously and strive for better customer service practices in the future.