Hi Sarah, Thanks very much for reaching out- naturally, I am very shocked to hear this and want to get to the bottom of things! Can you reach out to me directly so I can work out what has happened here please? Thanks, Liam (Sales & Lettings Director) 01325523756 Liam.m@sillars.co.uk **UPDATE** Hi Sarah, I've just managed to check into the scenario, it looks like you were one of five viewings booked at this property today - the other four went ahead with no problem (some before, some after your allocated time). I can't work out what could have gone wrong here? Did you arrive on time? Could you give me a call to discuss and of course, we would love to re-arrange for you!