Not the best priced the house we were selling way over the asking prices i the area… not very clear with details selling the house to us and not helpful at all would not recommend using the company again…

Here's a more direct version that focuses on your experience without making unsupported allegations: Avoid if you're a landlord looking for proper property management. My experience was extremely disappointing. Everything was great while they were signing me up, but once the tenancy started, the service fell well below what I expected from a managing agent. Communication was poor. It regularly took far too long to get replies to emails and calls, and I was often left chasing for updates. When a tenant stopped paying rent and serious issues arose, I expected proactive management and timely advice. Instead, I felt like I was managing the situation myself while paying them to manage the property. With the changes to rental legislation and the Renters' Rights reforms, landlords need agents who are responsive, knowledgeable and willing to act quickly. Unfortunately, that wasn't my experience. If you're considering using this company to manage your property, I'd advise you to think carefully. The real test of a managing agent isn't when everything is going well—it's how they deal with problems. In my experience, they fell well short.

Extremely poor property management by JLL. Our dishwasher stopped working on 4 December 2025. JLL arranged for a contractor to attend on 9 December 2025. During that visit, the engineer caused physical damage to the cupboard (photo attached) and significantly damaged the wall around the electrical socket, leaving the back-box exposed (photo attached). This created a clear electrical safety concern in the kitchen, particularly given the socket’s proximity to the stove and exposure to liquids and cooking oils. We reported the damage immediately with photographic evidence and followed up multiple times. Both JLL and the contractor acknowledged the issue and confirmed the wall and socket would be properly repaired. A repair was eventually carried out on 10 January 2026, over a month after the damage was first reported. However, the work was completed to an extremely poor standard, leaving the wall uneven, visibly damaged, and unfinished (photo attached). As of 7 June 2026, more than six months later, this has still not been properly rectified. On 2 June 2026, we also reported that the living room window lock is broken. As of today, there has been no response or update. JLL are highly responsive when it comes to rent reminders or scheduling inspections, but significantly less responsive when tenants report maintenance issues affecting safety and day-to-day living conditions. This imbalance in responsiveness and the lack of accountability for poor workmanship is unacceptable and does not reflect an adequate standard of property management.

Sent an email to them on Sunday 31st May. It is now 5pm close of business on Tuesday 9th June and I have had no reply. Terrible customer service

Would Not Recommend this estate agent. I was in a rented property through them. After living in the property 14months. An electrician was sent out to do a check of the property where he found the property to be unsafe due to the electrics not being correctly installed and the property being at risk of setting on fire. This was then reported back to martin and co. I have since vacated the property in April and I have had to fight to try and get my deposit back it is now June and I am still fighting this. On receiving the check out report they have deducted the majority of my deposit stating that the property needed bathroom work (the electrics) and a deep clean. The property was left in a clean state which I do have evidence of. However martin and co have new images of the property which do show it being dirty but this has clearly been caused from the work men who have ripped ceilings and walls down to fix the electrics and then replastered the property. I have disputed this with the letting agent to be told its not there problem anymore. They have no documentation regarding any of the issues that was reported in the property and are basically making me out to be a liar. Do Not Use Martin & Co, if you want a fair and reliable letting agent. There customer service is shocking and extremely rude at times.

Absolutely awful communication, I was enquiring about a property kept taking my details said they would call back and nothing still waiting and the property is still advertised.

Extremely rude on email.

Angela rude as hell and they uphold your deposit when they let you properties full of damp, mildew, mould then blame cleaning for deduction of holding deposits. AVOID this company at all costs.

Terrible rental company, awful service and bad communication.