Avoid SnugPads, especially if you are a student whose parents live outside the UK. The deposits they demand are significantly higher than other student housing providers. They require a guarantor for the lease, who must be a UK resident. If you can't provide a UK-based guarantor then you have to pay the full year's rent in advance which, in my daughter's case, they demanded on signing the tenancy agreement - six months before she is due to move in. They gave her less than 24 hours to find the money. No reputable company that I have ever dealt with would make such a demand. They also changed the contract I had approved without notifying me of the amendment and did not take the time to fully explain the change to my daughter before she signed. There is no information online about the company ownership, so there is no way to escalate issues or complaints. There is a degree of caveat emptor here and my daughter has learned a valuable life lesson about reading and understanding contracts. That doesn't excuse SnugPads, which, in my experience, is a predatory company that takes advantage of young, inexperienced people who are entering the housing market for the first time. Their processes are opaque, their communication selective and their business practices discriminatory. Best advice - stay away from SnugPads at all costs. There are great companies out there that support students looking for accommodation. SnugPads is not one of them.