I was thoroughly satisfied with the service and advice provided to me by Mansons. I liaised with Hollie, who was highly professional throughout, and always awarded me with fast responses to queries.

I have been a client of Manson’s Property Consultants, Newcastle for over 10 years. During this time I have received 100%+ professional, helpful and friendly service from all of the staff. Earlier this year during a routine inspection on my first floor flat in Wilson Street, Wallsend it was noted the staircase was infested with dry rot and therefore making it unsafe to use. Manson’s very quickly arranged for a contractor to attend to give a quotation. The dry rot was emanating from the downstairs flat so Manson’s made contact with the owner who carried out remedial works. However it was felt these were not sufficient to enable my work to be carried out at great expense and for the contractor to offer me a guarantee for the work that I needed to undertake. During the whole process despite being kept informed my tenant became extremely demanding and challenging. After many weeks of negotiation with the tenant and the downstairs owner we were forced to involve the services of North Tyneside Environmental Health to resolve the issue and start repair work on the flat. Manson’s sourced an alternative contractor that could carry out the work which was commissioned. Arrangements were made with the owner of the downstairs flat and my tenant. Unfortunately, works were delayed due to circumstances beyond our control (ie securing delivery of materials). During the whole period as the flat was unsafe to live in we did not collect any rent from the tenant as she was advised not to live there. Despite numerous requests for her to move out she refused and continued to live in the flat knowing there was a serious health and safety issue. During the period the tenant notified us of issues relating to electrics and boiler that needed repairs. However, these repairs could not be undertaken as the property was unsafe to enter. In the meantime as the tenancy period was coming to an end I instructed Manson’s not to offer a renewal as I was uncertain how long works would take. The tenant was served a two month notice that the tenancy would not be renewed at the end of October 2024 and she was advised to make arrangements to find alternative accommodation. My tenant has threatened me with disrepair, harassment as a result of retaliatory eviction compensation claim due to a breach of Landlord’s obligation. Recently a colleague of my tenants posted a very damning review on the Mason’s website in relation to all of the above. Subsequently due to the defamatory nature of the review, the post was taken down. During all this time Debbie Smith the manager has worked in an extremely professional manner and the fact that her professionalism, competency and compliance with housing legislation has been questioned by my tenant is an absolute insult and outrages. Fortunately work has commenced and I have been advised that the flat is now safe to enter, and therefore the outstanding repairs will be addressed. Thank you Manson’s for all your assistance during this extremely stressful period. Debbie you are an absolute star and deserve a medal for everything you have had to endure to remedy this situation. I cannot thank and praise you enough for all your assistance and help.

We found our rental apartment through Mansons. The team was friendly, helpful, and highly professional throughout the process. We’d definitely recommend them!

Rebecca worked very hard on the sale of our property. A very professional marketing of our property provided a lot of interest and viewings and we secured a full asking price buyer. The communication throughout was timely and comprehensive …

Amazing Estate Agent, I would highly recommend. I have viewed houses with Rebecca and also sold my house via Rebecca. She is highly experienced, professional, honest and just lovely to work with. My house was on the market for months with …

Rebecca helped us get through many obstacles with our sale. She was always easily contactable, very knowledgeable and offered great advice and support. …

Rebecca handled the complete management of my property for a number of years and I was thoroughly impressed and glad she did. Updates came to me when needed and she readily dealt with any situation; even the repair work and any additionals …

We had an excellent experience viewing several properties with Rebecca. Rebecca is incredibly professional and well informed. She went above and beyond …

Rebecca was a superb estate agent. She did all the viewings herself, had great communication and always gave feedback . 100% committed to selling our property when others had failed. Our house had been for sale with 2 big agents but Rebecca …

Rebecca has been incredibly helpful and communicative, always ensuring that everything ran smoothly. She was quick to respond to my questions and kept me updated every step of the way, which made what could have been a stressful process …