How to ruin my business ! Autotrader use Feefo and let anyone write what they want without any proof of what they are saying. I challenged the review and spoke with the customer who left the review who apologised as he had a knee jerk reaction to an issue not realising what had been done behind the scenes by us to rectify it. So he then wanted to remove the review and Feefo will not allow this. Incorrect information by reviewer damaging my reputation, yet Feefo do nothing !! And it was not about a van I had sold but about his part exchange that did not run !! I was trying to help him out by getting it running. Ridiculous
Reply from Thomas Morris - Royston: Hi Steven,
We apologise for the frustration you're experiencing. Ensuring fair and accurate reviews is crucial to us. We appreciate your efforts to resolve the issue with the reviewer directly.
Regarding review removal requests, we understand your concerns and take them seriously. While we aim to maintain transparency, we also strive to address situations where reviews may not accurately reflect the circumstances. Please provide us with any relevant evidence or details regarding this review, and we'll investigate further to find a resolution.
Your satisfaction is important to us, and we're here to assist you throughout this process. Please reach out to our support team (support@feefo.com) directly so we can work together to resolve this matter.
Best regards,
The Feefo Team
