Hi Steven, We apologise for the frustration you're experiencing. Ensuring fair and accurate reviews is crucial to us. We appreciate your efforts to resolve the issue with the reviewer directly. Regarding review removal requests, we understand your concerns and take them seriously. While we aim to maintain transparency, we also strive to address situations where reviews may not accurately reflect the circumstances. Please provide us with any relevant evidence or details regarding this review, and we'll investigate further to find a resolution. Your satisfaction is important to us, and we're here to assist you throughout this process. Please reach out to our support team (support@feefo.com) directly so we can work together to resolve this matter. Best regards, The Feefo Team