Hi James, Thank you for sharing your experience with us, and we sincerely apologise for any frustration or inconvenience you have encountered. We understand the importance of integrity and honesty in our interactions with clients, and we regret if your experience fell short of your expectations. Our priority is to maintain the credibility and fairness of our review platform while ensuring transparency in our business practices. Regarding the removal of reviews, our team follows a strict process to investigate and address allegations of malicious or erroneous feedback. We apologise if there was any delay or misunderstanding in handling your specific case and appreciate your patience throughout the process. Regarding contract terms, we aim to be transparent about our agreements and communicating the terms of your contract. We value your feedback and will review our procedures to ensure clarity and transparency in all our communications with clients. Thank you for bringing this to our attention, and we hope to regain your trust as a valued client. Best regards, The Feefo Team