A really good piece of software but the company lacks integrity and honesty. We've been using the platform for over a year and trusted the core principle of the review system - where only legitimate reviews are accepted. Unfortunately despite providing evidence of malicious reviews Feefo refused to remove erroneous feedback until we expressed our desire to leave the platform. Suddenly the reviews were taken down... We were then later told, our company had entered into a rolling yearly contract, which was hidden within the t's and c's and not expressed during the cold call sales pitch. So be warned, set a reminder for the yearly renewal, or you'll be out of pocket by thousands of pounds.
Reply from Thomas Morris - Royston: Hi James,
Thank you for sharing your experience with us, and we sincerely apologise for any frustration or inconvenience you have encountered.
We understand the importance of integrity and honesty in our interactions with clients, and we regret if your experience fell short of your expectations. Our priority is to maintain the credibility and fairness of our review platform while ensuring transparency in our business practices.
Regarding the removal of reviews, our team follows a strict process to investigate and address allegations of malicious or erroneous feedback. We apologise if there was any delay or misunderstanding in handling your specific case and appreciate your patience throughout the process.
Regarding contract terms, we aim to be transparent about our agreements and communicating the terms of your contract. We value your feedback and will review our procedures to ensure clarity and transparency in all our communications with clients.
Thank you for bringing this to our attention, and we hope to regain your trust as a valued client.
Best regards,
The Feefo Team
