Thank you for sharing your feedback. At Feefo, we strive to ensure that all reviews reflect our customers' true experiences. We do have guidelines in place to moderate reviews to ensure that content remains relevant and compliant with our standards. We take your comments seriously and will look into the specific case you’ve raised to ensure everything was handled appropriately. If you feel that your review was not represented fairly, please do reach out to our customer support team (support@feefo.com), and we’ll be happy to investigate further. We value transparency and want all feedback to be fully represented, both positive and negative, and your experience will help us improve how we manage reviews moving forward. Again, we’re sorry for any inconvenience, and we appreciate your understanding. Best regards, The Feefo Team