Due to a terrible car-buying experience, I decided to leave a review on AutoTrader. I provided all the evidence, and at first, Feefo approved my comment. But when the dealer complained, they deleted my comment without even notifying me. It’s clear they’re just helping the dealer boost their reviews, completely ignoring customers like me who spend real money and get treated poorly, losing money in the process, and yet we're even denied the chance to leave a review.
Reply from Thomas Morris - Royston: Thank you for sharing your feedback, and we’re very sorry to hear about your disappointing experience.
At Feefo, we aim to ensure transparency and fairness in the review process. We take all customer feedback seriously and strive to maintain impartiality. Reviews are moderated to ensure they comply with our guidelines.
We would like to investigate this matter further to understand exactly what happened and ensure that your experience is properly addressed. Please reach out to us at support@feefo.com, and we will look into it right away.
Best regards,
The Feefo Team
