Severely messing me around. I wrote a review for them and they butchered the review, reducing it from a long review, down to about a sentence and a half. After seeing that they do this on the regular, I felt that I didn't want to support them, and asked for their version of my review to be taken down, and for them to delete the information they hold on me. They keep emailing me but not acknowledging my request to have the so called review removed, or saying when they will delete it. They just want to play email ping pong, and refuse to acknowledge a simple request. Each email from employs diversion tactics. As a warning to other consumers out there, should you receive an invite from this company, asking you to review something, your best bet is to block their email and send it to spam. I highly recommend not engaging with this company, unless you enjoy being messed around.
Thomas Morris - Royston
6 Melbourn St, Royston , Hertfordshire, SG8 7BZ, South East, UK, SG8
Reply from Thomas Morris - Royston: Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration you've encountered.
At Feefo, we aim to respect the integrity of customer feedback, and we regret that your review was not published as you intended. Additionally, we apologise if our communication around your request to have your review removed was unclear or inadequate.
We take your request seriously, and we want to resolve this as quickly as possible so please contact us directly at support@feefo.com with the details of your request.
We understand your concerns, and we are committed to improving our processes to avoid such situations in the future.
Best regards,
The Feefo Team
About Thomas Morris - Royston
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Website: http://www.thomasmorris.co.uk
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