Thomas Morris - Royston

I attempted to leave a one-star review of a company I'd recently purchased from who had delivered sub-standard goods and who were very, very slow in responding to my requests for a return and appropriate packaging. Feefo emailed twice asking for me to review my purchase but on both occasions (one only a matter of hours old) I was told the link had expired. It would appear that only positive reviews are allowed to be posted as anything negative never gets published due to this expired link trick. A dishonest review site, in my opinion, not to be trusted. Update 28th January: Feefo have contacted me asking me to get in touch and have the link restored, so I did, only to be told because I'd bought two products (I hadn't, they'd sent the original review link plus a reminder, for the same product) they couldn't do that. I've asked them to explain but as yet have received no reply. So not only are the reviews questionable, it appears basics like knowing how their own system actually works is up for debate as well. Laughable. I won't name the company I wanted to review here as I've done it elsewhere now with a review site that doesn't filter it's content.