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Thomas Morris - Royston

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I attempted to leave a one-star review of a company I'd recently purchased from who had delivered sub-standard goods and who were very, very slow in responding to my requests for a return and appropriate packaging. Feefo emailed twice asking for me to review my purchase but on both occasions (one only a matter of hours old) I was told the link had expired. It would appear that only positive reviews are allowed to be posted as anything negative never gets published due to this expired link trick. A dishonest review site, in my opinion, not to be trusted. Update 28th January: Feefo have contacted me asking me to get in touch and have the link restored, so I did, only to be told because I'd bought two products (I hadn't, they'd sent the original review link plus a reminder, for the same product) they couldn't do that. I've asked them to explain but as yet have received no reply. So not only are the reviews questionable, it appears basics like knowing how their own system actually works is up for debate as well. Laughable. I won't name the company I wanted to review here as I've done it elsewhere now with a review site that doesn't filter it's content.

Reply from agent

Hi David Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we’d like to clarify a few points. Our goal at Feefo is to provide a transparent and honest platform where all genuine feedback—positive and negative—can be shared. The expiration of review links is simply a security measure to ensure reviews are submitted within a reasonable timeframe and remain tied to verified purchases. If your link expired too quickly, that’s certainly not intentional, and we’d be happy to investigate further to see what went wrong. We’d also like to ensure your review is published. If you could reach out to our support team at support@feefo.com with details about your order and the issue you faced, we’ll do everything we can to help resolve this. Your voice is important to us, and we’re committed to ensuring it’s heard. Thank you for bringing this to our attention, and we hope to address your concerns promptly. Best regards, The Feefo Team

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