Thomas Morris - Royston

The team started off very strong – great communication, engaged, and supportive when we re-listed our house with them. The chain was long and slow, and after several months we made them aware we were starting to look at other properties due to the unpredictable chain. Although communication dropped after we withdrew from a purchase with them due to a change in circumstances, we were still selling our place with them. I later found out that our buyers had been looking elsewhere (after we said we would leave the very long chain) – something the agents hadn’t shared with us, which was disappointing as we had been open with them. At the same time, they were noticeably unhappy when we made an offer on another property (likely commission-related), even though they knew we were looking. Overall, they are professional and capable agents, but our experience did change over time. I’d still recommend them, though it’s worth comparing with other agents too.