We had a very disappointing experience with Manning Stainton Rothwell branch. After months of viewing properties with them, they initially accepted our offer on a house. They then asked us to provide our mortgage details and deposit proof. Once they saw that we were able to afford more, they increased the price and told us we had to match it in order to proceed. Even though we agreed to the higher amount, they later informed us that the property had been sold to someone else. This process felt completely unfair and lacking in transparency. Throughout the whole journey, it seemed that the agency only cared about the seller’s and their own interests, without any respect or consideration for us as buyers. After nearly three months of working with them, we feel extremely let down. I would not recommend Manning Stainton to anyone who values fairness and honest communication.

The worst Manning Stainton branch. I had a viewing booked on the Saturday but hit a pothole on the way to the viewing so I had to cancel the viewing due to flat tyre. I called to rearrange the viewing for next week Saturday and in that …

A very poor experience with this company. The member of staff dealing with us communicated very poorly and we were constantly having to chase them. Not recommended at all.

Sadly having to give a low rating based solely on the workings of the move manager Fiona Blackburn. Unfortunately she failed to communicate messages properly during a protracted move, she lied, ignored requests for action whilst also having a great ability to talk over me and not listen when on the phone. Her professionalism was summed up by her resorting to text messaging rather than calling or emailing, clearly unhappy at me complaining about her direct to Mark Manning. A more positive review will be left for the Crossgates branch whose staff have been nothing but magnificent and I have resorted to dealing with them now to complete my purchase rather than the move manager which says it all. I think Fiona's attitude is best summed up by an incident when the sale was close to falling through she suggested it didn't matter as Manning Stainton would get their money anyway as they would resell it for the vendor. If the vendors experience with Fiona mirrored mine I am not sure they would have wanted to relist with them. All round poor!

We recently purchased our first house which was up for sale with Manning Stainton. The communication throughout the whole process was appalling, leaving us constantly chasing and calling, waiting on responses. Our move manager, Fiona, was somewhat argumentative with myself and my partner over the phone regarding legal issues. She was unhelpful in resolving issues which emerged during the process, taking four days to get us no further forward. However, we spoke to Debbie on the fifth day who managed to help us with the same issue within half an hour. The handling of our case caused added stress to the situation, and ultimately took away the excitement of buying our first home.

Wouldn't recommend at all

When they want something from you they're nice and helpful. But when you ask something ... You are waiting for ages. Rebecca F. ... Arrogant and rude. I do not recommend.

Felt that because we were first time buyers and didn’t have a house to sell we weren’t important. Will not be using again.