Sadly having to give a low rating based solely on the workings of the move manager Fiona Blackburn. Unfortunately she failed to communicate messages properly during a protracted move, she lied, ignored requests for action whilst also having a great ability to talk over me and not listen when on the phone. Her professionalism was summed up by her resorting to text messaging rather than calling or emailing, clearly unhappy at me complaining about her direct to Mark Manning. A more positive review will be left for the Crossgates branch whose staff have been nothing but magnificent and I have resorted to dealing with them now to complete my purchase rather than the move manager which says it all. I think Fiona's attitude is best summed up by an incident when the sale was close to falling through she suggested it didn't matter as Manning Stainton would get their money anyway as they would resell it for the vendor. If the vendors experience with Fiona mirrored mine I am not sure they would have wanted to relist with them. All round poor!

We recently purchased our first house which was up for sale with Manning Stainton. The communication throughout the whole process was appalling, leaving us constantly chasing and calling, waiting on responses. Our move manager, Fiona, was somewhat argumentative with myself and my partner over the phone regarding legal issues. She was unhelpful in resolving issues which emerged during the process, taking four days to get us no further forward. However, we spoke to Debbie on the fifth day who managed to help us with the same issue within half an hour. The handling of our case caused added stress to the situation, and ultimately took away the excitement of buying our first home.