Sadly having to give a low rating based solely on the workings of the move manager Fiona Blackburn. Unfortunately she failed to communicate messages properly during a protracted move, she lied, ignored requests for action whilst also having a great ability to talk over me and not listen when on the phone. Her professionalism was summed up by her resorting to text messaging rather than calling or emailing, clearly unhappy at me complaining about her direct to Mark Manning. A more positive review will be left for the Crossgates branch whose staff have been nothing but magnificent and I have resorted to dealing with them now to complete my purchase rather than the move manager which says it all. I think Fiona's attitude is best summed up by an incident when the sale was close to falling through she suggested it didn't matter as Manning Stainton would get their money anyway as they would resell it for the vendor. If the vendors experience with Fiona mirrored mine I am not sure they would have wanted to relist with them. All round poor!