Hi Shira, We're sorry to hear that your experience with us has not been positive. We take all reviews extremely seriously and the customer experience is vitally important to us as we pride ourselves on continuously offering an exceptional level of customer service to all of our clients. We are beholden to the wishes of our vendors, and the market for buyers is extremely competitve currently so vendors are able to pick and choose their buyers. We'd more happy to find and get you over the line for a suitable property so please do not hesitate to reach out to us and we'll do everything we can. Please reach out to Area Director Billy Gill directly on billy@balgoresproperty.com if you'd like to discuss this matter in more detail. Kind regards, Balgores Romford