Hi, Thank you for taking the time to share such candid feedback following your first experience with us. It's really pleasing to hear that Oskar delivered on his commitment from the outset, and that both he and Louise kept you informed and confident at every milestone throughout the moving process. Louise's drive in keeping things progressing and Oskar's consistent availability made what can often be a complex journey feel well managed - that combination of expert property guidance and honest communication is exactly what our estate agent team is here to provide. Kind Regards, Balgores Romford