A mixed bag from PB. Sent the valuer to the wrong house for a start! Luckily, neighbour was not in. Valuer was very approachable when he did get here and gave us what he thought was the best advice given he was in a different house than the one he was prepped for. However, we found the over reliance on the printed details of other 4 bed properties that were unsold in our area a bit too simplistic. There did not appear to be any research into why those other properties had not sold - only that as they had not - ours needed to be cheaper if we wanted to sell it. If some research had been done - they would have found that one had sold it's garden for a building plot and had a postage stamp of a garden left. Another claimed 4 beds but one was a dining room and one was a small box room. Yet another backed on to a railway line just a short distance away. Another was a semi. Etc etc. Therefore, we felt we were getting 'short sold' in what albeit is a difficult market at a cost to us of around 12K of fees to PB. Indeed, It felt as though we were being set up by them to maximise their profits while they made little effort themselves. In other words - we were priced at a value that would assure them a quick commission without too much delay. Another issue for us was the firm's use of tech. They will bombard you with 'stuff'. We had to ask to be removed from their mailing list as even after we declined them representing us - they continued to email and text us for no good reason other that to update their own statistics. So mixed bag. Liked the chap - will pass on the firm. Their approach is way too 'American' in our opinion - but perhaps that's just us??.