Don't bother getting back to you and the rental property's they have are ridiculously overprised !!

Awful customer service don't return calls or follow up

The majority of our issues with Power Bespoke can probably be attributed to the agent rather than the company as a whole, and since the agent appears to no longer work for the company it doesn't seem appropriate to list those issues here. However, one issue we were particularly disappointed with was PB's decision to keep marketing our property on their website when we had specifically asked that it be removed from all online marketing. Not only this, but after we had accepted an offer substantially below asking price, they changed the advertised asking price on their own website to £1k below the agreed sale price without our knowledge or consent. That price had never been discussed with us, was tens of thousands below their initial valuation and the decision to advertise the property thus seems at odds with the failed buyer's business model. At the point at which Perry became involved in our sale I think it is fair to say the relationship between us and Power Bespoke was irreparable and he still spoke to us with respect and knowledge at all times. I do believe he regretted the lack of progress with the sale and wished to make things right. His response when the above issue was pointed out, among a number of others, was that it had been intended to keep things low key given our request to stop marketing. This doesn't make any sense and whilst I expect his intention was to protect his employee (and that is an honourable intention) it was not an appropriate response. I have written this review in my head many times and have really tried to be objective. The experience caused us a lot of distress and we lost our first buyer who warned us on a viewing that the agent was enough to lose us the sale. The second buyer was never actually revealed to us and we still have many questions about that whole situation. What is particularly frustrating about the situation is the marketing around PB being a different type of agency who understand the stress of selling etc. It was not our experience. Power Bespoke as a company though, well the agent who subsequently sold our property spoke well of Perry and clearly there are many other satisfied customers. For us though, that agent was an employee of Power Bespoke and as a representative of the company his lack of professionalism and gas lighting was unforgiveable.

Tried repeatedly to book a viewing. Kept being told the agent would call me. After a week of trying, I started to get fed up and texted again only to receive a text in the evening with terrible typos (honestly looked like a drunk text!!), saying they’d get back to me the next day. I then see the property has been taken off rightmove - really disappointingNegativeResponsiveness, Professionalism

We are renting an house from powerbespoke from March 2020 From December 2020 we started to have problems with this property We found out that the roof wasn't insulated. We contacted powerbespoke but no one did anything until the end of December The condensation was coming down the ceiling on my kids beds We moved downstairs to sleep. We was paying lots of money for 5 bedroom house but we couldn't use the bedrooms. All the walls was black and green and the smell very intense. We rented this big house for business purposes and Powerbespoke knew that from day one. Because we opened a complaint they send us an eviction notice during the lockdown 8n January and they didn't let me work from home. They check our life they know when people come in and out the house We are not free to live our lives I teach karate to kids and kids with special need and they love their karate sessions We feel like the victims of harassment The Agency sent an email today that they believed that the damp problems in the lounge has been caused by us breathing and the kids training. We normally opened Ll the windows and doors and most of the time I couldn't work because the lockdown I will let you readers make your opinion about this Agency and the management This is absolutely a nightmare during a pandemic and no one deserve this 😢 Thank you for your reply Perry unfortunately it's more than us and landlord you are taking personally the point that boris Johnson let us work from home during the pandemic I am fully insured and part of an international federation that's what you still Don't understand about my what I do with karate am fully insured, dbs checked and I have a risk assessment done . During my the lockdown power bespoke called the trading office and you keep checking all our lives who come in and out the house We received an email from you powerbespoke yesterday regarding us breathing in the house and making it damp in the condition like in the pictures It's nothing to do with solicitors and landlords James Gordon is very unprofessional He tried to come into the house and make a video trying to proof that the house is like that because us Powerbespoke should check the house before rent to someone Insulation and energy rating We rent and house with energy rating c but without roof insulation Unfortunately this house isn't suitable for living You Agency should know that You never red our email for months when we asked to send someone to fix it You still not reading our emails otherwise you should find all the documents that you are asking This review is genuine

Dishonest

James Gordon from Power bespoke was so unbelievably unprofessional that it resulted in us losing the homes we wanted for several months. He failed to provide a service to us or the vendor by his lack of knowledge and inability to negotiate. Wasting both ours and the vendors time, he actually lost the vendor an additional £5,000 because the vendor refused to sell her home to us. I might add we never met the vendor so she could have only formed an opinion of us from James. Like I said unprofessional to the extent that his manager had to intervene but the damage was done. Our agent Sacha and Scott lost the sale of our house and was very vocal in her opinion of Power Bespoke and their inability to communicate. James was verbally rude to me and when told by Perry that he wasn’t allowed to deal with the sale any longer and to apologise. James refused. James made it his own personal goal to ensure that we wasn’t successful in the purchase of the home and was willing to do whatever he needed. Even buying the vendor flowers and writing a heart felt letter plus offering an additional £5,000 over the best price wasn’t enough. We had already sealed the deal by winning the successful bid at best and final only to be told 4 days that the vendor wouldn’t sell to us? Like I said we had never met the vendor? Please don’t trust James, and unfortunately Perry failed to manage james or the situation.

Don't trust this Agency!!! I had made an offer for a house, they had accepted my offer, got already mortgage for the house!!! All family was happy, had a plans, ordered new sofa ,and few days later they phoned me and told me that they sold the house to someone else!!! How can you treat people like that!!! This is unprofessional!!!! My advice is avoid them, and don't trust this people!!!