This rating is mainly for Kirsty Twydell (individual), people make companies, Kirsty works within the letting department, though I have been underwhelmed by the service I received from the lettings department specifically the (management) which resulted in my decision to use an alternative company, I only wish Kirsty was involved when I tried complaining and asked that we come to an amicable solution on the pricing/management fees, this never happened, resulting in me terminating my contract and moving on to an online platform which cost me less than 10% of what Ashtons lettings had charged me, plus this property was let within a week of my advert, my decision to leave Ashtons has saved me over £1k of fees. Thank u Kirsty for helping make my leaving process less painful. Disclaimer: My complaint does NOT relate to the Redbourn sales office which I have used for over 10years, they are still by far the best letting agent in the village/ county.

A great service and worked hard to seal a good price and to push the sale through. Ended up completing sooner than promised and were very responsive whenever I needed to speak with someone.

We were really impressed by the Ashtons team throughout the sale process of our property. Also we would like to give a special mention to Emily for being instrumental in helping us find our next home.

Really good service from Ashtons; Emily in particular was extremely helpful

Excellent service from beginning to end from Ashtons in Redbourn. Helpful, professional and very responsive. We were kept informed and updated at all stages. Throughout lockdown the high standard of service and care continued and ideas were shared on new ways to market our property safely through the pandemic. We have worked with other estate agents in the area. Our experience with Ashtons was by far the best. I would highly recommend their services. Thank you to all the staff involved in our sale.

I would highly recommend Ashtons in Redbourn. They have been extremely helpful and professional in dealing with both our sale and purchase. Emily Morgan has always responded very quickly to any queries or concerns with a friendly, professional and positive manner. She has also been great at keeping us updated and driving out move forward. Although our situation has been frustrating at times, Emily has gone above and beyond and we couldn’t ask for better service from her. Thanks Emily!

We found when using Astons they where very supportive in renting our property out and the procedures that needed to happen. Our calls where always returned by Alf Ciraolo and anything needing explantation was covered by him in a polite professional manor. We have been with other Letting Agents and had be let down considerably. We would definetly recommend Astons as they made it easy and hassle free.

Highly recommend Ashtons in Redbourn. We recently bought our house through them, and they were professional and thorough from the outset. We worked closely with Emily Morgan and she was absolutely amazing. She worked unbelievably hard to ensure we reached exchange and did everything she possibly could to keep the process moving - even when there was nothing that could be done, she still kept trying! Our buying and selling process was incredibly long, due to a variety of reasons that were out of our control. Emily's communication was daily and second-to-none. She was professional, courteous, patient, empathetic, warm, friendly, and always a pleasure to deal with. If you're working with Emily, you're in the safest of hands. Cannot sing her praises enough. Thank you to all at Ashtons for getting us there in the end, we are so grateful.