This rating is mainly for Kirsty Twydell (individual), people make companies, Kirsty works within the letting department, though I have been underwhelmed by the service I received from the lettings department specifically the (management) which resulted in my decision to use an alternative company, I only wish Kirsty was involved when I tried complaining and asked that we come to an amicable solution on the pricing/management fees, this never happened, resulting in me terminating my contract and moving on to an online platform which cost me less than 10% of what Ashtons lettings had charged me, plus this property was let within a week of my advert, my decision to leave Ashtons has saved me over £1k of fees. Thank u Kirsty for helping make my leaving process less painful. Disclaimer: My complaint does NOT relate to the Redbourn sales office which I have used for over 10years, they are still by far the best letting agent in the village/ county.