Dear Kathryn, Thank you for your feedback. Having checked our records we don't appear to have any trace of you as a client, therefore I would be grateful if you could contact me on the number below to discuss this in more detail. As members of ARLA Propertymark we are transparent about our fees which are displayed on our website, in our office and on all marketing material. We regularly review these costs to ensure that we are competitive in the marketplace and we apologise if you feel that the service provided was not value for money. We welcome any feedback and always strive to deliver the very highest levels of customer service for every client. If you would like to discuss this matter further please call me on 0118 960 1076. I look forward to hearing from you. Hannah Jackson, Office Manager