Nil pa service

If they have tenants that cause problems for neighbour's they are useless.

Was told I was the first person to enquire about a home. It was our dream home and we were desperate to move; wanted to move quickly on it. Was told they would send me a form to fill out. Waited a few hours for the form but didn't arrive in my inbox. Called back to check on the form and was told the property had already been given to someone else. Awful practise. Have since been trying to call them to organise other viewings and rarely get an answer from reception. Shocking business, no idea why they have such a monopoly.NegativeResponsiveness, Quality, Professionalism

Poor sale info communication. Incompatible buyer viewings. Several deadicated sale progress advisors instead of one as we were told. When i called for info " We are not dealing with that now its with our sales progress advisor". Our latest one had left, leaving us chasing around staff to get information ..ended up calling the Deal branch to get them to contact Ramsgate. Only to be told our sale had fallen.through. Unrealistic hope of sale of our property to 'very keen buyers' , one of which was a cash buyer. Considerable wasted expense completing buyers demands. Only to have all 3 sales fall through. First call from M&B since November to 'Touch base' Nothing to do with Covid, Brexit or the weather, just an unsatisfying disappointing service. Not Recommend

Absolutely dreadful on the rental front. Didn't reply to emails or Web requests about properties. Don't return phone calls, just terrible all round. When I went into the shop the girl I spoke with was not helpful in any way. Would give no stars but can't. I would NEVER let anyone I know touch them with a bargepole.NegativeResponsiveness, Quality, Professionalism