I rented a flat in Broadstairs from this branch about a year and a half ago. Upon moving in, the flat had a terrible smell and was absolutely filthy including thick black dust on the surfaces and windowsills, dead bugs and dirt on the floors, broken bed frame and radiators and a plethora of junk from previous tenants, meaning we had to pay a cleaner to attend before we were able to even sleep in our flat, as well as paying to fix furniture which was meant to be included in our tenancy. When I raised this with my property manager, they refused to reimburse us for any cleaning costs. Following our departure, they even had the audacity to try and charge us a ridiculous fee for cleaning despite us leaving the flat 10x cleaner than we found it, at our own cost. Laughable really. I would avoid

I am a landlord who was moved to M and B after their takeover of Oakwood Homes, and the drop in service has been astonishing. What was previously a smooth and professional relationship has now become a masterclass in poor communication and disorganisation. I was told, right before Christmas, that my new tenants were moving in on 7 January. I scrambled to get decorators and electricians in at premium holiday rates to meet the deadline. Only then was I informed that the tenants were actually moving in on 23 January, and they state they never agreed to the earlier date. M and B’s version of events directly contradicts theirs. The result was avoidable stress, chaos, and unnecessary cost entirely due to M and B’s inaccuracy. In addition, I have been shut out of the tenant selection process. With Oakwood Homes, meeting prospective tenants was standard practice. M and B provided almost no information until I specifically requested it. I requested a call from a manager to address the issues. No one contacted me. The level of service I have received is significantly below the professionalism I experienced previously. As it stands, M and B have demonstrated rudeness, poor customer care, and a concerning lack of ownership for their mistakes.

My experience with Miles & Barr has been awful. I don't tend to leave negative reviews but I feel this is warranted. I started looking for somewhere to rent months ago, Miles & Barr seem to have the majority of properties for lettings. I submitted enquiries via RightMove and called, but the phone was never answered. This has been the same across the Herne Bay, Margate and Ramsgate branch. I decided to visit the Herne Bay one as this one is local to me, no-one in Lettings was available but if I left my number along with the properties I was interested in, they would call. They didn't. On the day a suitable flat in Ramsgate was posted, I drove to the Ramsgate branch but Lettings weren't available, so I left my name, number and the property I was interested in and they said they'd call. They didn't. I took a break and then saw some flats in Margate so decided to visit the Cecil Square branch. They were very helpful, got me some viewings but unfortunately they were cancelled due to landlords accepting applications. I visited the Margate branch again, they were helpful and got me some viewings. They explained they have a lot of work but not enough staff due to sickness and other reasons, so online enquiries go to the bottom of the pile. They said now I have a few email addresses, I can email with properties I'm interested in as driving to Margate all the time from Whitstable isn't ideal. The first property I viewed looked nothing like the photos. It was small, dark and dingy. There were peas and breadcrumbs left in the freezer, dirty handprints on the fridge, the lino was lifting off the floor and it smelled damp. It wasn't fit for someone to move in. I did receive a call to give feedback but I missed it and it's no use calling back as it wouldn't have been answered. The second property was much nicer, and we did submit an application, but after a day or so we thought about it and realised it had been advertised as a flat with two double bedrooms, but you wouldn't be able to fit a double bed in the second bedroom without it becoming an obstruction due to the shape of the room. That flat was taken by another applicant. I did manage to get a viewing booked with Herne Bay but decided to cancel after doing research and finding the flats in that area had flooded twice in the past several years. I took another break from looking, then emailed an agent from Margate and Herne Bay with properties I would like to view. I got a response from someone saying those properties don't accept pets and she sent flats that do. I responded with a flat I'd like to view from the list and I heard nothing back. Out of desperation I sent an email requesting a viewing to multiple email addresses and I've still not heard anything. Trying to find somewhere to live is so stressful, Miles & Barr are making it 10x worse. I've been into Wards and Mann who have both been really proactive in trying to find me somewhere suitable, it's just difficult to find flats with gardens that also allow pets. TL;DR: Repeatedly ignored enquiries. Properties not as described. They have too much work and not enough people to deal with it.

I tried over and over again calls email raised a ticket type thing to get a call to arrange a viewing and I get nothing back it says they aim to call back within half hr of leaving a message the property ends up going and I never hear anything this is the worst experience iv had with an estate agent I'd avoid at all cost it just adds stress to an already stressful process they are crap wrapped in glitter!

You should improve your customer service. If you are short-staffed, consider hiring more employees. Currently, no one seems to be answering calls, which affects customer trust in your company. Additionally, clear instructions about the next steps are often missing. People are contacting you because they need accommodation, either by phone or email, and it is your responsibility to assist them. Providing prompt and clear guidance will greatly improve the customer experience.

Avoid at all costs. I had a terrible time moving with them despite being a very reliable tenant at a previous property for 10 years. They hide things from you i.e failing to mention that the very property I was after and paid a deposit on was already up for auction, and didn't find out this until I received the keys and signed everything. When challenging them over it they claimed they had no idea of this until an hour afterwards which is complete rubbish. Not to mention making false promises regarding an early exit insensitive fee to vacate previous property early which was never honoured. They used to be a brilliant company a few years ago. But they've really gone down hill ever since.

I unfortunately had an extremely bad experience with m&b. Exaggerated and elaborated the truth. Very disorganised and passed me from person to person. Will never use them again!

LEAVING AN 8 MONTH GIRL HOMELESS, GOT THE MONEY WANT A GAURANTOR, ABSOLUTELY IMPOSSIBLE, DISGUSTING BEHAVIOR, SOMETING NEEDS TO CHANGE!

Received worst service after left the rented property