Rarely reply to enquiries made via website until after property has gone. The one time I got an acknowledgment it was just a list of available properties including the one I had asked to view. When i rang i was told someone would call me back which they definitely did. I finally got someone to answer the phone regarding 1 property. I am always polite on the phone, I know it is not that person's fault for the lack of response. However, after explaining my circumstances and what I was looking for, she came across incredibly rude and snobby and I ended the call in tears. I have had previous dealings with Miles and Barr 10 years ago in which they got caught out over several things (which led to landlord dropping them and renting to me privately). However, suitable property is hard to find and that was a decade ago. Things appear to have not improved.

Never Again, Disappointed

Poor sale info communication.Incompatible buyer viewings.Several deadicated sale progress advisors instead of one as we were told.When i called for info " We are not dealing with that now its with our sales progress advisor".Our latest one had left, leaving us chasing around staff to get information ..ended up calling the Deal branch to get them to contact Ramsgate. Only to be told our sale had fallen.through.Unrealistic hope of sale of our property to 'very keen buyers' , one of which was a cash buyer.Considerable wasted expense completing buyers demands.Only to have all 3 sales fall through.First call from M&B since November to 'Touch base'Nothing to do with Covid, Brexit or the weather, just an unsatisfying disappointing service.Not Recommend

Kicked out a family for no reason right in middle of pandemic. No support nothingNegativeProfessionalism

Poor service and always felt untrustworthy

Miles & Barr contacted me about advertising a rental property. They got me a tenant in April (5+ months ago). A tenancy agreement was sent out to the wrong person not linked to my property. Called the office, finally someone got back to me and eventually a new tenancy was send out but with wrong information on it. Called the office numerous times to be told would get a call back. No call, no tenancy. Called and spoke to Simon head of letting. He assured me the correct tenancy would be completed 3 + weeks ago. Still no tenancy agreement. How many more calls will it take to get a tenancy agreement for a service I paid over £300 for? Maybe money should be focused on staff training / customer service rather than advertising? 5 + months later still no tenancy agreement!! Shocking service for the second time I have dealt with them.

Probably the worst experience dealing with any organisation in my entire life. Absolutely no follow up, no replies to emails, phone calls or texts!! It's actually hard to believe!!!

The most useless estate agents going !!! No communication, don’t reply to emails or left messages. Management a joke !!!! Turn up at property’s with the wrong keys, and late !!!! Put an offer in on a property, was told the sellers are on holiday. Was told by the manager James he would deal with our offer and get back to us ASAP, neat time we looked propert had SOLD !!! No letter, no phone call NOTHING !!! We had no chance to discuss options, up our offer. After weeks and I mean weeks of calling asking for James the manager, I was told he HAD sent a letter and left a voicemail telling me our offer was rejected. HES A LIAR Don’t waste you’re money paying these fools !!