We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Robinson Michael & Jackson - Rainham & Gillingham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Contacted for a property listed on Zoopla near wimbledon. Lovely staff and very helpful. However, the advert was showing false location as it was outside london. When addressed it, i was still asked to view the property and got completely ignored on my report. What is more frustrating is that the address on the advert got changed too. Very disappointing and a time waste. False advertising!! Be aware!

Reply from agent

Thank you for your feedback. We sincerely apologize for the confusion caused by the location error on the Zoopla listing. This was purely an unintentional error, which we did not realize at the time. Once it was brought to our attention, we corrected it and reached out to explain the situation. We’re sorry that we haven’t been able to connect with you, as we’d like the opportunity to address your concerns further. Please don’t hesitate to get in touch if you’d like to discuss this in more detail. Best regards, Kelly & The Lettings Team

1.00 /5

Started out ok then I quickly reached the conclusion that this agency is just like others around the area sadly.

Reply from agent

Hi Ada, Thank you for taking the time to share your feedback. We are sorry to hear that your experience as a tenant with our agency did not meet your expectations. I have attempted to reach out to you directly to discuss and address the concerns you have raised but was unable to get through. Your satisfaction is very important to us, and we would greatly appreciate the opportunity to understand more about your experience and how we can improve. Please feel free to contact us at your earliest convenience. We are committed to making this right and ensuring that our services meet the high standards we strive for. Thank you for your understanding and patience. Kelly & The Lettings Team

1.00 /5

RMJ Rainham Branch managed the rental of my property. The repairs they arranged were expensive and the work was substandard, after the first two issues I managed all repairs myself even though I still paid a monthly fee. I was overcharged by £400.00 for the repairs they arranged. The error was only discovered by myself two years later. When I queried where my money had been for two years, I was told it was in a suspense account. I received aprox £42 compensation. Most questions I had were met with “well it’s a grey area”. It took 77 days to receive a reply to my complaint.

Reply from agent

Thank you for sharing your feedback about your experience with our Rainham Branch. We appreciate your patience as we reviewed your concerns. Upon thorough investigation, we understand your frustration with the repairs arranged and the subsequent overcharge. While we acknowledge the challenges you faced, we must clarify that certain aspects were beyond our control. Nonetheless, we regret any inconvenience you experienced and the delay in responding to your complaint. We have taken steps to enhance our procedures and improve communication to prevent similar situations in the future. If you have any further questions or would like to discuss this matter in more detail, please feel free to contact us directly.Kelly - Lettings Manager.

1.00 /5

I spike to Izabela she was very helpful.

1.00 /5

Had my house valued my this company but when I called the office to discuss no-one of that name works there!!!! Be warned!!!!

Reply from agent

Now this is a strange/questionable review. Lee and Ryan carry out the valuations for Sales and Kelly and Nikki for the Lettings. As we have no idea who you are from your anonymous name, please contact us on 01634 263000 or email rainham@robinson-jackson.com so we can look into for you

1.00 /5

Absolutely awful company to be using for Lettings. The Lettings department is definitely one the worst I’ve dealt with whilst renting and I can say my partner and I are blessed that we didn’t fully take the property on. Lies after lies and the lack of communication between them, us and homelet during referencing. The fact that Homelet was still doing our referencing after these idiots decided to move onto the next tenants speaks volumes. We had to inform Homelet that we weren’t going forward with the property any further 😂 oh and don’t get me started about the lies revolving getting our holding deposit back… not again and please don’t go for this company if you don’t want to be scammed.

Reply from agent

Thats such a shame that you feel this way when all we wanted to do was help. Unfortunately this let didn't work out for reasons out of our control and we are sorry for that. We cannot agree with some of what you have stated but we wish you all the best finding a property. Kelly and the lettings team

1.00 /5

Had them in for a valuation. Extremely disappointing, 3 bed extended semi off road parking big garden. And completely self contained 1 bed annex at the end of the garden.on a very popular road backing on to school car park. And they said £375000 talk about undervalued. 🤯 …

Reply from agent

Thank you for taking the time to write a review of your experience. It's a shame that you are disappointed with the value given, however we will not apologise for giving you an honest opinion. We put a lot of work in to prepare for a valuation appointment, which was presented to you at the meeting. You are completely entitled to disagree and seek other opinions and we wish you all the best with it. Lee and the team

1.00 /5
Reply from agent

We do not have a record of your name on our database, can you please elaborate on your review so we can understand what has gone wrong and if we can do anything about it. Lee and the team

1.00 /5

Been asked to leave a review so OK. Tried to take money from my deposit for things that had literally nothing to do with me, for example, when I moved in, there was a whole load of junk filling up the entire shed so I had no use for the whole tenancy. They then tried to take my money because "I" left the rubbish in there. Then after 5 working days, I hadnt received my deposit back. I was kept being told that it had been requested. Someone finally decided to check it and they had put my bank details in wrong so had to wait another 5 working days to get it. That's just the end of tenancy... I won't go into what I had to go through when I lived there

Contact details

Unknown

Opening hours

Unknown

Address

17 High Street, Rainham, ME8 7HX, UK, ME8

About

No about information available

Our team

No team information available

Relocation Agent Network

No marketing information available

No awards information available

No marketing information available

No awards information available