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Robinson Michael & Jackson - Rainham & Gillingham

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Robinson Michael & Jackson - Rainham & Gillingham

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1.00 /5

RMJ Rainham Branch managed the rental of my property. The repairs they arranged were expensive and the work was substandard, after the first two issues I managed all repairs myself even though I still paid a monthly fee. I was overcharged by £400.00 for the repairs they arranged. The error was only discovered by myself two years later. When I queried where my money had been for two years, I was told it was in a suspense account. I received aprox £42 compensation. Most questions I had were met with “well it’s a grey area”. It took 77 days to receive a reply to my complaint.

review by Lee Ann Brill

Reply from agent

Thank you for sharing your feedback about your experience with our Rainham Branch. We appreciate your patience as we reviewed your concerns. Upon thorough investigation, we understand your frustration with the repairs arranged and the subsequent overcharge. While we acknowledge the challenges you faced, we must clarify that certain aspects were beyond our control. Nonetheless, we regret any inconvenience you experienced and the delay in responding to your complaint. We have taken steps to enhance our procedures and improve communication to prevent similar situations in the future. If you have any further questions or would like to discuss this matter in more detail, please feel free to contact us directly.Kelly - Lettings Manager.