Hi Ada, Thank you for taking the time to share your feedback. We are sorry to hear that your experience as a tenant with our agency did not meet your expectations. I have attempted to reach out to you directly to discuss and address the concerns you have raised but was unable to get through. Your satisfaction is very important to us, and we would greatly appreciate the opportunity to understand more about your experience and how we can improve. Please feel free to contact us at your earliest convenience. We are committed to making this right and ensuring that our services meet the high standards we strive for. Thank you for your understanding and patience. Kelly & The Lettings Team