Amazing food as always but let down by some mismanagement at the beginning. We called ahead about an hour and a half earlier to ask if we could have a table for 3 instead of the original 2 and we were told this was fine. However, when we arrived it was clear they had forgotten to alter our booking and had no room for us. They then left us standing at the front of the very small restaurant for 10 minutes before moving us to what we thought was our table. We then began to order our food and were told ‘your table is this way’ as we were apparently taking up another groups table. There was no clear communication and they could do with being more on top of this as it does ruin the experience somewhat. We were on the verge of leaving we felt it was that bad, glad we stayed as we loved the food but it is clear they sometimes clearly overbook themselves as there were several people waiting in the cramped restaurant. I they need to either restructure the booking system or ensure diners are done for when the next cover arrives, not 25 minutes after.
Unknown
Unknown
67 Albert Rd, Portsmouth, PO5 2SG, UK, PO5