Never answer the phone and take ages to reply even by email. When they do they seem nice

I asked for a valuation Mid December. They came, we discussed, they measured etc. Heard NOTHING since ! No valuation, not even a Thank You email for allowing them in !!

I made contact on Sunday ready to pay for property and told I would get a call first thing on Monday. I didn't get the call and they let to someone else. Don't do what they say they will.

Mostly all reviews on this site are regarding Sawyer and Co. sales and lettings , so I'd like to add a review based on their block management team. A year ago the leaseholders and myself in my building acquired Right to manage rights.We chose Sawyer and Co. because 2 of the leaseholders had positive experiences with their Hove branch.Unfortunately the decision to have the team of Sawyer and Co. manage our building is one of the worst decisions we have made. Initially the team were enthusiastic and professed to say 'how different' they were from other agencies, this couldn't be further from the truth, nearly a year on , major works that needed to be started have yet to be started and the building is falling into disrepair because of this companies incompetencies and I cannot sell my property because of the damage caused, incidentally the team have been back in the office since May , so the COVID situation cannot be given as an excuse. The situation took a turn for the worse in July with the arrival of Bethany Humphreys taking over the block management.Her attitude is an absolute disgrace and does this company no favours whatsoever. I would suggest anyone in the same position thinking of a new block agent bypasses Sawyer and Co. it's style over substance and the new team leaves a lot too be desired, avoid at all costs.

We did a viewing for a rental house in portslade back in August. My partner was contacted by the agency a few days later telling us we got that place and needed to come down to put down a deposit. My partner was going for an job interview and told the agent he will call back within an hour. We tried all day to contact him. No respond, no call back, nothing. We left messages with his colleagues and still we didn't hear anything. Then half an hour after they closed we got an email from the agent tell us the property had gone to someone else. How is this acceptable? We had two weeks to find somewhere to live and it was an absolutely nightmare. To be promised a property and cancelling other viewings to then be told it's not available anymore AFTER they closed so you can't call them. We got hold of one colleague next day and he was very apologetic. Never heard from the agent. Very poorly handled

We did a viewing for a rental house in portslade back in August. My partner was contacted by the agency a few days later telling us we got that place and needed to come down to put down a deposit. My partner was going for an job interview and told the agent he will call back within an hour. We tried all day to contact him. No respond, no call back, nothing. We left messages with his colleagues and still we didn't hear anything. Then half an hour after they closed we got an email from the agent tell us the property had gone to someone else. How is this acceptable? We had two weeks to find somewhere to live and it was an absolutely nightmare. To be promised a property and cancelling other viewings to then be told it's not available anymore AFTER they closed so you can't call them. We got hold of one colleague next day and he was very apologetic. Never heard from the agent. Very poorly handled

We did a viewing for a rental house in portslade back in August. My partner was contacted by the agency a few days later telling us we got that place and needed to come down to put down a deposit. My partner was going for an job interview and told the agent he will call back within an hour. We tried all day to contact him. No respond, no call back, nothing. We left messages with his colleagues and still we didn't hear anything. Then half an hour after they closed we got an email from the agent tell us the property had gone to someone else. How is this acceptable? We had two weeks to find somewhere to live and it was an absolutely nightmare. To be promised a property and cancelling other viewings to then be told it's not available anymore AFTER they closed so you can't call them. We got hold of one colleague next day and he was very apologetic. Never heard from the agent. Very poorly handled

We did a viewing for a rental house in portslade back in August. My partner was contacted by the agency a few days later telling us we got that place and needed to come down to put down a deposit. My partner was going for an job interview and told the agent he will call back within an hour. We tried all day to contact him. No respond, no call back, nothing. We left messages with his colleagues and still we didn't hear anything. Then half an hour after they closed we got an email from the agent tell us the property had gone to someone else. How is this acceptable? We had two weeks to find somewhere to live and it was an absolutely nightmare. To be promised a property and cancelling other viewings to then be told it's not available anymore AFTER they closed so you can't call them. We got hold of one colleague next day and he was very apologetic. Never heard from the agent. Very poorly handled

By far the worst letting agents going! It makes it worse that they were the landlords too! TERRIBLE customer service and communication with you and between staff members. You'd think living above a Sawyer and Co office would mean great communication, Right? If only it were that simple! The office in Kemptown are very helpful (however are sales agents) and often had to give the other letting agents a nudge (as being contacted by myself several times did nothing): Especially when receiving my keys 3 WEEKS later than my move in date. The other offices, from what I have experiences are highly unprofessional, rude and terrible with communication. Many issues with repairs that were just ignored. Many emails and phone calls not returned. You have to chase the Letting agents to even get a response or to have something fixed/or checked! -Throughout the whole tenancy there were repairs that were completely ignored and till this day remain the same. Also took over a week to return deposit and tried multiple additional charges, that were reduced (once contested).