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FBM - Pembroke

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Anwen was brill from start to finish .. very understanding and helpful when I come along a few issues with mortgage offers and did their best to help the process develop … I will use Anwen again . Thank you !

5.00 /5

Excellent. Donna & Anwen went above and beyond making sure our move went smoothly. Donna especially was a calming voice amid the chaos of moving and solved problems without being asked. Would highly recommend and would use again if we had not moved out of their area.

5.00 /5

It's always daunting buying your first home and as a buyer, it's easy to question the sincerity of the estate agents but we cannot thank Anwen enough for helping us through the entire process. She has been so genuine and helpful and really had our best interests at heart, from the start. Nothing was too much and she went above and beyond in supporting us, in an honest and personal way. Lis went out of her way to keep us updated with such prompt, informative and enthusiastic correspondence, right up until the day of completion. It's a crazy time to try and buy in Pembrokeshire at the moment but their customer service has been unbeatable and we are incredibly grateful.

Reply from agent

Wow! What a lovely review! It was an absolute pleasure to be involved in your experience and we are so pleased it was such a positive one. We wish you the very best for the future and we hope you are very happy in your new home! Anwen @ FBM Sales Team

5.00 /5

Fabulous team, anwen, Donna and Lisa were so helpful and considerate at a very sad time for me , they made the sale of my mums house go so smoothly and they were always there to answer any queries and kept me constantly updated , I couldn’t ask for better customer service, kind and considerate whilst still being extremely professional, can’t recommend enough, an asset to their profession, thanks so so much . 5* all the way

5.00 /5

Really good experience with FBM! Enquired about a property to view and was contacted within 24 hours as a response. Viewed the property with Anwen and she was super lovely and very informative with any questions we asked, very genuine responses which made the process easier as we didn’t feel like we were being fooled into anything as we were naive FTB-ers! We ended up wanting to make an offer and the property and liaising with Anwen was easy and efficient, anything I was unsure about she helped with when conversing between the owners, all the way up until Completion on the property we had a really helpful experience with FBM as a whole and even with a couple of hiccups along the way, when we had to go into the office to sort things out, we had just as good a service as we had received before from Anwen so overall we were super happy! Thank u for all your help FBM!

Reply from agent

Thank you for the lovely review Becci, we hope your very happy in your new home! Anwen @ FBM Sales Team

5.00 /5
13.04.2022

It's always daunting buying your first home and as a buyer, it's too easy to question the sincerity of the estate agents but we cannot thank Anwen enough for helping us through the entire process. She has been so genuine and helpful and really had our best interests at heart, from the start. Nothing was too much and she went above and beyond in supporting us, in an honest, professional but personal way. Lis went out of her way to keep us updated with such prompt, informative and enthusiastic correspondence, right up until the day of completion. It's a crazy time to try and buy in Pembrokeshire at the moment but their customer service has been unbeatable and we are incredibly grateful.

5.00 /5

Russell and Jackie would like to thank Donna and Anwen for their help and understanding and found them highly professional and experienced with dealing with our property. Would highly recommend them to anyone considering either buying or selling their property. Many thanks to you both Kind regards Russell and Jackie

Reply from agent

Thank you so much for our 5 star review and lovely comments! It was an absolute pleasure to meet you both and best wishes for the future! Anwen @ FBM Sales Team

5.00 /5
01.12.2021

I bought my house through FBM Pembroke …Anwen showed me around and She was very professional and handled any queries I had very quickly…And when everything had been sorted she was on hand to pass over the keys which I appreciated! Also Lisa for handling the other side of things .. she was a major force in getting me the completion date that I wanted…and kept me informed with regular updates! Well done FBM Pembroke

5.00 /5
13.05.2021

I sold my house through fbm they were very professional from day one, lee was excellent throughout keeping in touch and going above and beyond he was always on the phone even after hours and chasing loose ends up. After only a few views lee had my house sold. Also huge thanks to Donna and Lisa who were also working on it behind the scenes. I’d highly recommend fbm to anyone looking to sell their property all the best guys!!

Reply from agent

That’s who We’ve used for my mums house I can’t fault them 😊

5.00 /5
25.03.2021

I would like to share a fantastic experience that we have had with Fbm Pembroke, with Donna and In particular Lee. Lee has been so helpful and informative throughout, he really does care about his clients and their needs and deals with everything in a professional and timely manner. He makes you feel valued and is a very honest, trustworthy person. Lee is someone who will listen to you, and advise accordingly with your best interest at heart. Communication is brilliant, nothing is ever too much to ask and he really does have a great knowledge about his role. Thank you to Lee, and Donna for everything that you have done for us, and for making our process of selling our home stress free. 😊 5*

Contact details
Sales Phone:

01646 682396

Lettings Phone:

01834 849288

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 17:00
Address

45-47 Main Street, Pembroke, Wales, SA71 4JS, UK, SA71

About

Founded in 1833, FBM Estate and Lettings Agents started life under the famous Frank B Mason, and has continued to be a family-run business to this day. FBM are one of Pembrokeshire’s leading estate and letting agents. Privately owned, our independence means we have drive and tenacity that your average estate agent may not. This has helped us to become the multi award-winning company we are today, boasting offices in the county’s principal towns of Tenby, Haverfordwest, Milford Haven and Pembroke. We get your property seen. We ensure a high profile digital presence including key social media platforms, Google, and on multiple sales platforms including the market leader, Zoopla. You’re in safe hands with FBM.

Our team

Pembroke Office

Kelly Gardner

Charlotte Clark

Mollie Hague

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation

No marketing information available

No awards information available

No marketing information available

No awards information available