Deteriorated over the last couple of years. Very sad.

Very very disappointed.

Very very disappointed. Filing a formal complaint against this letting agent. They have sent us a fake bill of 488 pounds only for cleaning an already cleaned two bedroom flat. Faced extreme mental harassment in the period we were letting a property with them. Please people if you want to stay safe stay away from them !!!!!! Careful!!

"Very very disappointed...."

Very very disappointed. Filing a formal complaint against this letting agent. They have sent us a fake bill of 488 pounds only for cleaning an already cleaned two bedroom flat. Faced extreme mental harassment in the period we were letting a property with them. Please people if you want to stay safe stay away from them !!!!!! Careful!!

Anybody that has been moved over from Edzell property when Belvoir took over check your deposit status as they said we never paid deposit which is absurd to say the least .in this day in age when did anybody get a rental without deposit. We are taking this further as we have proof of deposits (including pet deposit)I'm very dissatisfied with Belvoir 's lack of moral code or at the very least incompetence!no stars !!!!!

Impossible to contact. No phone numbers listed get answered, office always closed. No reply to emails. Would give 0 stars if possible. How anybody could trust these jokers with their property is beyond me - I'll certainly be looking elsewhere.

They manage a flat in our building and it is currently being renovated. We have had nothing but trouble with their contractors and the general management of the renovation process. Contractors smoke heavily in the flat (side note: this flat must be uninhabitable to any non-smoker after they are done), leaving main flat door open and letting smoke escape into common areas and common vents. The entire close has been smelling of smoke for the past weeks and smoke has also creeped into other flats. We have approached the contractors twice and nothing has improved. They also had some carbon monoxide issues (according to the contractors there was an issue with the very old boiler in the flat) with the alarm going off for two days straight (including at night). The contractors have now removed the alarm to 'fix the issue' (very concerning not to have an alarm especially when there seems to be an issue with the boiler). Yesterday, I finally had enough and called Belvoir to speak to Gillian who manages this property. She seemed very annoyed by my call, no apology, nothing. She said she would speak to the contractors (not very convincingly though). Nothing has changed so far. Very unhappy with how Belvoir is handling this and will have no option but to raise this with environmental health.

I have been with Belvoir for over a decade, and in the last year, they have deteriorated into a fairly unprofessional outfit. Phone calls promised and never returned by the area manager. This is despite assurances from the branch staff that I would be contacted on the day in question. Quarterly inspection visits are not taking place as per my contract with them. However, Belvoir is more than happy to still charge for the agreed service. One repair took well over 20 days to rectify, resulting in more water damage and a ceiling to replace. Trusted trader that they used went on holiday and no back up over the New Year period. Suggested that I recompense my tenant for disruption which I ws going to do until I found out the full facts about the time that it had taken to complete the repair after it was first brought to the attention of Belvoir by my tenant. Repair reported on 28th December and repaired on the 25th January. Fortunately, they have now given compensation to my tenant. I will wait for a further working day for a response prior to taking my concerns to the 1st Tier Housing Tribunal as it appears to be my only option for any action. This review replaces my previous 5 star review.

Requested a rental valuation 3 days ago on their own website and got no reply- if they don't reply to landlord enquiries I couldn't have faith that they would reply to tenant enquires. I was going to use them because they are highly reviewed on Google, hence why I thought it was worth adding my experience with them (or lack of experience).