Dear Ms McCorkindale. I was a little surprised to receive this review as you have never used our service and are not known to us. The only Kirsty McCorkindale we have any record of is a person who applied, by email, to view 3 of our properties. This person was sent polite responses, by email, stating that the Landlords for these specific properties did not accept pets or housing benefit applicants. Each individual Landlord decides on the criteria for the tenant they want in their property and Belvoir must adhere to these criteria when arranging viewings of property.