Update 2: The washer died on me and it was replaced with a washer/dyer (so that solved the dryer situation). Moreover, the agency took precautions about the covid-19 before the government did, so that was good! Update: Overall I am happy with the experience with the agency. However my unit was advertised as having access to a dryer and parking but when I moved in there was access to neither. Maybe its specific to my unit but make sure the amenities advertised are actually provided. This agency is way more functional and friendly than my previous agency (NOPS). When I picked the key the person was very friendly, received me with a tea and explained everything in detail. They were kind to let me be inside of the building -after closing time- to wait for a cab. The flat was in good condition when I moved in. A couple of days after moving, they called me to check if everything was in good working order, which it was (It´s good I don´t have to chase them around and they actually call to see if things are good). Also they will be returning my application fees since now there is a fee ban. So far the experience has been great.