I had a really bad experience with Stone Young. At the start, they were very professional and convincing, which made me choose them over other agents. However, once I signed the contract, things changed completely. Communication became very poor, and it felt like they no longer cared about the sale process. I often had to handle appointments myself, and once, a buyer even showed up at my house without any notice or anyone from the agency accompanying them. There were also many last-minute cancellations. As a result, the property stayed unsold for over four months with just one offer, which was far below the asking price. To cancel the contract, I had to give 28 days’ notice, during which time they did nothing to help. Things got even worse when I decided to let the property instead of selling it — they tried to pressure me into letting it through them and attempted to undervalue the rental price without giving any reasonable justification. My advice is to avoid this agency completely. I deeply regret choosing them and hope others don’t have to go through the same bad experience.

We recently had a sale agreed through this agency however they neglected to make us aware of service charges associated with the house in question. Had we been made aware, we would never have had made an offer on the house and subsequently lost money instructing solicitors and applying for searches. After questioning the agent they said that they didn't have much information on the charges (then recited them perfectly), they were sure they would have mentioned them on the viewing (if they had we wouldn't have offered initially) and that this was common with the type of property. We had absolutely no idea about any of this and with me being a first time buyer, I would have expected complete transparency from the agency I was dealing with. After scouring rightmove I can see that it's commonplace for agents to mention service charges in their adverts so this was a choice not to and felt dishonest. After terminating the purchase, the property has since been re-listed and they have once again neglected to mention the service charges totalling almost two thousand pounds a year. When I made it clear that I was disappointed in how we had been dealt with and felt that they had been dishonest with us the reception I received was rather unpleasant and I have received no contact whatsoever since. All I would say is if dealing with this agency just make sure to dig into any particulars about the property in question as they are not forthcoming with all information pertaining to certain properties they advertise.

AVOID STONES YOUNG, THE ARE SCAMMERS AND CON ARTIST. I HAVE HAD A VERY BAD EXPERIENCE WITH THESE AGENTS. THEY WERE MANAGING MY PROPERTY AND I HAD PROVIDED THEM WITH THE KEYS AND THEY TOOK PHOTOGRAPHS WHIST WE WERE PAINTING AND NOT AT THE PROPERTY AND THEY DID'NT EVEN ASK US HOW MUCH DEPOSIT WE WANTED HOLDING. I HAD TO COMPLAIN ABOUT JACK STONES WHO IS A NASTY PEICE OF WORK, AS HE ALWAYS SPOKE TO ME VERY RUDELY AND WAS ALWAYS VERY SARCASTIC. NICK LYDDON IS A VERY BIG LIAR. STONES YOUNG WOULD ALWAYS BE BIASED AND THEY TRIED TO HELP THE TENANT GET BACK HER DEPOSIT, WHEN THEY VERY WELL NEW SHE WAS IN THE WRONG. NICK LYDDON TOLD THE TENANT THAT THE PROPERTY IS IN GOOD CONDITION WHEN IT WASN'T. WHEN I CONFRONTED NICK LYDDON ABOUT IT, HE STARTED STUTTERING AND MAKING EXCUSES, I ALSO ASKED HIM IF HE HAD RECEIVED COMMENTS FROM THE TENANT BECAUSE I HAD RANG MY DEPOSITS AND THEY ADVISED THAT THE TENTANT WILL MAKE COMMENTS AND THE AGENTS WILL BE ABLE TO VIEW THESE COMMENTS AS WELL AS THE PHOTOS AND AGAIN AFTER CONFRONTING HIM HE LIED AND STATED HE HADN'T RECEIVED ANY COMMENTS, BUT WHEN HE SENT THE ADJUDICATORS DECESION ABOUT THE RESULTS IT WAS CLEARLY STATED, TENANT HAD MADE COMMENTS. HE PRETENDED TO LOOK AND STATED THESE HAVE JUST BEEN RECEIVED BECAUSE DISPUTE CASE HAS BEEN CLOSED. I COULD SEE HE WAS LYING THROUGH HIS TEETH. NICK LYDDON ALSO STATED THAT COOKER HOOD WAS ALREADY HANGING BEFORE TENANT MOVED IN WHEN THE ADJUDICATOR FROM MY DEPOSITS DISAGREED AND COULD SEE THROUGH THE PHOTOS THAT WAS INCORRECT AND IN THE END WE WON AND GOT THE DEPOSITS BACK AS WE GOT INVOLVED. I COULD SEE THROUGH THESE CHEATING AGENTS AND WHAT THEY WERE TRYING TO DO AND I WASN'T GOING TO LET THEM GET AWAY WITH IT. DESPITE ME WANTING TO VISIT MY PROPERTY FOR INSPECTION THEY WOULD NEVER TELL ME AND WOULD INSTEAD GO ALONE. EVEN THOUGH WE WERE PAYING TO MANAGE THE PROPERTY THEY WOULD ALWAYS BE BIASED TOWARDS THE TENANT. THE TENANT KATHRYN COUNSELL MADE OUR LIVES HELL. SHE DAMAGED MY PROPERTY, PICKED MY LOCK AND USED MY THINGS IN THE LOFT WITHOUT MY PERMISSION AND SHE NEVER PAYED HER BILLS AND WE USE TO GET COURT AND DEBT COLLECTORS CORRESPONDENCE. STONES YOUNG HELP THE TENANT BECAUSE THEY JUST WANT HER MONEY. TENANT ADVISED ME THAT SHE WAS GETTING ANOTHER PROPERTY THROUGH THE SAME AGENTS BECAUSE SHE KNOWS SHE CAN GET AWAY WITH MURDER THROUGH THE HELP OF THESE AGENTS, SO SHE WILL CONTINUE DAMAGING OTHER LANDLORDS PROPERTY. WE WERE SO STRESSED OUT WE DECIDED TO SELL IN THE END. THE TENANT KATHRYN COUNSELL AND HER DAUGHTER WERE HAVING RAVING PARTIES AND GETTING DRUNK AND POLICE WERE CALLED ON SEVERAL OCCASIONS. THE TENANT WAS DISGUSTING AND FILTHY AND LEFT CONDOMS OUTSIDE OUR PROPERTY, IN THE ALLEY AND BEER BOTTLES AT THE FRONT. SHE BROKE OUR TOILET AND DUMPED ALL HER RUBBISH IN THE OUTSIDE TOILET. SHE LEFT THE PROPERTY FILTHY WITH FAECES IN THE TOILET EVEN THOUGH WE NEVER RAISED THE RENT FOR EIGHT YEARS. THESE KIND OF PEOPLE WILL NEVER PURCHASE A HOUSE BECAUSE THEY GET HELP OFF AGENTS LIKE STONES YOUNG. WHEN WE DID MENTION RAISING THE RENT, IT WAS BECAUSE SHE PURPOSELY STARTED DAMAGING OUR PROPERTY BY FLOODING THE BATHROOM AND CRACKING OUR CEILING DUE TO A MAJOR LEAK. AS A RESULT, THE AGENTS SAID TO US THE TENANT WILL MAKE A LONG LIST OF JOBS THAT NEEDS ATTENTION IF WE WANTED TO RAISE THE RENT. WE HAD HAD ENOUGH AND TOLD THEM WE WANTED TO SELL THE PROPERTY. THE AGENT TOLD US THAT WE WILL GET INTO TROUBLE AND STATED THAT YOU ARE DOING THIS OUT OF REVENGE. WHENEVER THERE WERE FAULTS IN THE PROPERTY, THEY WANTED TO CALL THEIR OWN CONTRACTOR AND HE USED TO GO INTO THE PROPERTY WITHOUT MY PERMISSION. I DECIDED TO GET MY OWN CONTRACTOR AND HE STATED HOW CAN THE TENANT NOT KNOW HOW THE LEAK WAS CAUSED WHEN IT'S OBVIOUS. I URGE EVERYONE TO BEWARE AND DO NOT USE STONES YOUNG OR YOU WILL REGRET IT. . I WOULD NEVER RECOMMEND THESE AGENTS TO ANYBODY TO MANAGE A PROPERTY. UNLESS YOU WANT YOUR PROPERTY TO GET DAMAGED. THEY WILL DO EVERYTHING IN THEIR POWER TO LET THE TENANT KEEP THE DEPOSIT AFTER RUINING THE HOUSE AND LEAVING IT IN A STATE OF DISREPAIR.

Very unhelpful website

Not good waste of time Once accepted offer after starting processing they change price and told us vendor need more money very disappointed and lost my advance fee

I would warn buyers and sellers about dealing with this firm. Recently they advertised a land for sale and I was the first one to offer the asking price of £75000 and I was told that they will speak to vendor and will get back to me instead two days later they asked me to put my last and final offer and from that moment I knew there was something fishy going on. I offered £85k and got told the vendor has accepted someone else’s offer similar to mine. I don’t believe this happened despite this I offered further up to £100k as by law the estate agent is required to pass on the offers to the vendor and got told that the vendor didn’t accept the offer. I had funds available in bank and had sent them the proof of funds being available so why would a vendor refuse an extra £15000???? It doesn’t make sense!!!! I wouldn’t trust them for a second. I’m in the process of taking legal actions against them and will update accordingly.

The worst agents going by far. Made a viewing and the agent turns up 30 minutes later. Made an offer on property only to be told us rejected. Then received a calls few days later saying the offer is accepted and to send documents and details of solicitors. Documents were sent and solicitors instructed and then received a call saying an increased offer has been recieved and if I wanted to increase my offer. I didn't increase the offer and no did they get back to me to inform me of anything further. Disgusting and rude mannered staff and awful service all in all. Further to the below response, your records are clearly inadequate as you requested the documents late one day and the next they were provided. Of course you have to act on vendors instructions which is why you rejected the offer and then decided to call and accept. What a coincidence that is, maybe to increase your own commission. Disgraceful service, appalling staff and rules & procedures.

Disgraceful service. Rude staff, who didn't bother to mute the call before making STUPID snide remarks, questioning my statements. Arranged a viewing and then denied all knowledge.NegativeProfessionalism