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Stones Young - Blackburn

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5
Reply from agent

Thank you for your review! All the team at Stones Young

4.00 /5

Good place always helpful

Reply from agent

Thank you all the team at Stones Young

3.00 /5
Reply from agent

Hi thank you for your review. As we don't have your full details we'd appreciate if you could call the office on 01254 682470 to discuss with one of the team what we could have improved upon. The Stones Young Team

3.00 /5
Reply from agent

Hi Chris thank you for leaving a review. We are unable to locate your details on our system and we would welcome the opportunity to discuss what we could have done differently to make this review 5* if you would like to call our office. Kind regards The Team at Stones Young

3.00 /5

Small hard to get to, inconvenient parking but friendly staff

Reply from agent

Hi MK sorry you had difficulty parking when you visited our office but pleased to hear your positive comments about our lovely staff!

3.00 /5

I would never even think of viewing a house again with stones young, after what a member of there staff said to me when I put an offer in for a property with them, she totally did everything she could to stop me buying it when my offer was accepted she had someone else lined up for the property, which I later found out through a friend, it was a set up, so un professional, and a very upsetting experience

2.00 /5
Reply from agent

Hello Homes Choudhary we are sorry that you have left a 2* review. As you haven't left any comments and I unable to locate your details on our system I am unable to respond and address any problems you may have had. If you could please contact our office to discuss how we could have improved we would greatly appreciate the opportunity. All the team at Stones Young

1.00 /5

Rude no telephone manners, I called to ask if I can plan a visit to a property and after hearing what I said the phone was hangup, when I called second time straight after no apologies offered and spoken in unprofessional manner , don't know the name but was a man.

Reply from agent

We are sorry to hear that you feel you didn't receive the service we would expect. We would welcome the opportunity to rectify any issues, if you would like to discuss this further please contact the office and speak to one our senior team.

1.00 /5

I’ve found the team extremely difficult to deal with. Whenever I ask a question, they either don’t respond, forget to follow through, or patronise me when I raise something that needs attention. Harriet even hung up the phone on me while I was speaking politely, simply because she couldn’t be bothered to deal with me as a customer. When I ask to speak with Joane, someone else always calls back instead, so you never actually get clarity. Overall, the whole experience has been unprofessional, frustrating, and disappointing. I’m not surprised at all by the other 1-star reviews on trust pilot. Dont forget that the 5 star reviews on Facebook and google are not verified. I found it surprising why the reviews are high on one end and on the verified pages, so low! Happy to provide named and direct reviews if needed.

Reply from agent

We are sorry to hear that you feel dissatisfied with the service you say you've received from the team. As we do not have a name or any specific context as to the issues you've experienced we are unable to address this or offer any clarity. However we would welcome the opportunity to discuss this in person if you would like to contact the office at your convenience. The reviews in Facebook and Google are from genuine clients and we would be happy to provide proof of this in a confidential way. Kind regards all the team at Stones Young Sales and Lettings

1.00 /5

Absolutely very unprofessional company would never use or recommend anyone very childish personels working in the office who are unaware of rules and the law

Reply from agent

With respect, we only ever follow correct procedure and take instruction the person legally able to make them as I'm sure all our clients appreciate and understand

Contact details
Opening hours

Unknown

Address

16 Preston New Road, Blackburn, Blackburn with Darwen, BB2 1AW, UK, BB2

No about information available

Our team

No team information available

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available