Good morning. We are sorry to see you have left a one star review. As you have not left a comment and we don't have your full name we are unable to check our database to address any issue you may have. As you will see from the majority of our reviews, we pride ourselves on our excellent customer service and are therefore disappointed and confused by your one star. We would welcome the opportunity to rectify any problems and would be grateful if you could contact our office on 01254682470 to give us an opportunity to discuss this. All the team at Stones Young Sales and Lettings