We recently had a sale agreed through this agency however they neglected to make us aware of service charges associated with the house in question. Had we been made aware, we would never have had made an offer on the house and subsequently lost money instructing solicitors and applying for searches. After questioning the agent they said that they didn't have much information on the charges (then recited them perfectly), they were sure they would have mentioned them on the viewing (if they had we wouldn't have offered initially) and that this was common with the type of property. We had absolutely no idea about any of this and with me being a first time buyer, I would have expected complete transparency from the agency I was dealing with. After scouring rightmove I can see that it's commonplace for agents to mention service charges in their adverts so this was a choice not to and felt dishonest. After terminating the purchase, the property has since been re-listed and they have once again neglected to mention the service charges totalling almost two thousand pounds a year. When I made it clear that I was disappointed in how we had been dealt with and felt that they had been dishonest with us the reception I received was rather unpleasant and I have received no contact whatsoever since. All I would say is if dealing with this agency just make sure to dig into any particulars about the property in question as they are not forthcoming with all information pertaining to certain properties they advertise.