The worst agents going by far. Made a viewing and the agent turns up 30 minutes later. Made an offer on property only to be told us rejected. Then received a calls few days later saying the offer is accepted and to send documents and details of solicitors. Documents were sent and solicitors instructed and then received a call saying an increased offer has been recieved and if I wanted to increase my offer. I didn't increase the offer and no did they get back to me to inform me of anything further. Disgusting and rude mannered staff and awful service all in all. Further to the below response, your records are clearly inadequate as you requested the documents late one day and the next they were provided. Of course you have to act on vendors instructions which is why you rejected the offer and then decided to call and accept. What a coincidence that is, maybe to increase your own commission. Disgraceful service, appalling staff and rules & procedures.