Hi Aaron, I'm pleased that Chelsey responded to the issues you had, so well. I will take a lot from this review as you mention how important it was that we understood your issues, were empathetic with your concerns, and responded quickly. I will ensure we keep these 3 values at the forefront when it comes to dealing with our tenants concerns. In the meantime, I will have a look into any other outstanding faults for you now. Kind regards, Matt (Director).

Hi Abi, it sounds like you had a good experience with us back in 2017. Is there anything Ryan could have done more to gain 5 stars rather than 3 stars? Thank you, Matt :)

Reply to revised review: Hi Sarah, firstly it is good to hear the first part of our service to you was worth a 5 start rating and that you felt the service was excellent. It is not great to hear that we let you down after this so please accept my apologies for this. I have spoken with your property manager and he has informed me there are various maintenance issues where we have had to send the maintenance companies back on numerous occasions as they have not been able to repair the issues on their first visit. I have experienced this in my own house with a leak from my roof where I have had three different roofing companies visit, and still no one has fixed it. It is incredibly frustrating when you just want the job fixed. I understand also that you have not had sufficient warning when people have come to visit the property which, again, I can only apologise for. Our staff and the maintenance companies we use should always be giving you 24hrs notice before they visit. I will be looking into this further and hopefully update you soon. In the meantime, I hope we can do enough to impress you for the remaining months of your tenancy. Once again, I apologise. Matt (Director). Reply to first review: Thanks Sarah! It was Joy that dealt with you guys so I will definitely let her know she has done such a great job. You've gone for an excellent property and we really look forward to having you as tenants. Thanks again, Matt (Director).

Good morning Hannah, many thanks for taking the time to leave a review. Obviously, I would have preferred it to have been more favourable but all feedback is good to listen to. I've spoken with Harry who has explained he should have communicated the terms and conditions of the 3 Months Free Management* offer clearer to you from the off. So, please accept our apologies for this. We are able to offer 3 Months Free Management* on 12 month tenancies only, and not 6 months as you requested. It just wouldn't be financially viable once we had carried out a free 360 Degree Matterport Video as well as all the social media targeted marketing we do for our landlords. Then there's all the viewings and administration that goes into ensuring the tenants pass the Right to Rent checks and the processing of applications. We would operate at a loss unfortunately. When Harry came to me and explained he had met a really great landlady who had an excellent property to market, but only wanted a 6 month tenancy, I explained to him we would not be able to offer the free 3 months management, which he would have explained to you. He then came back to me to ask if there was anything at all we could do for you, and because he was so sold on both yourself as the landlady and your property I agreed to give you one month free management, which we have never done for anyone else. Harry then communicated this to you but I believe he did not hear back from you. So, once again, I am sorry we did not communicate our terms and conditions of the offer correctly, and we will most definitely learn from this. The offer of one month free management which was a bespoke offer is still there for you, and I can promise you would not be disappointed with the service. Kind regards, Matt (Director).

Hi Rob, thanks for taking the time to leave a rating. I've had a look through our records and can see that you have not been a tenant with us this year, although I see you lived in Headingley Mount between 2019-2020. From all accounts the tenancy looked to go rather smoothly, although I see the landlord deducted £50.00 at the end of your tenancy for a house clean. Please feel free to contact me directly if there is anything you would like to discuss about your tenancy. My email address is matt@redbrickproperties.co.uk. Many thanks, Matt (Director).

Hi Sean, thanks for the review rating. I see you were a tenant at Graham Street and you left this rating around the time of your deposit return. Please would you email me (matt@redbrickproperties.co.uk) and let me know where we went wrong with our service. This will help me make positive changes to the service we provide to our current and future tenants. Thanks, Matt (Director).

Hi Jasmine. I cannot find you on our database, so please would you check you have the correct company. I'm happy to have a chat with you if you wish to call me directly on 0113 2305552, or if you would complete the feedback section if you believe you do have the right agency, I would be interested to hear your review. Many thanks, Matt (Director). 03/08/22 - Hi Jasmine, I'm still waiting to chat with you. Or, if you have realised you were not one of our tenants but another company, please would you remove this review and put it on their Google Review instead. Many thanks, Matt (Director)

Good morning Frazer, thanks for your rating. Not what I like to see by any means. I did some investigations into why you may have given us this low rating and see it was at the same time as one of your messages to us went unanswered for 12 days, which is not good enough on our part. I see you were given your full deposit back at the same time so I can only assume our lack of communication was the reason. Just so you know, since this has happened our web-developer has completed an update which now makes any unanswered messages very apparent so we do not make this mistake again, so I must thank you in making us aware of this issue. Please accept my apologies for this and I wish you all the best of luck with the future. You were great tenants and we'd love to have you back again one day. Many thanks, Matt (Director).