Hi Kirsty, thank you for your review. Although not what I want to read, it is honest feedback that allows me to make positive changes to the way we operate. I remember when you and your husband visited the office at the beginning of Hollie's tenancy. You were not happy for a number of reasons of which were all justified, and I assured you that we would put everything right. It looks like I failed in my promise to which I apologies for. We did make many improvements for Hollie and her co-tenants such as re-decorating and re-carpeting the house for them as well as a new microwave, bedroom furniture, mattresses etc... But I am sorry we could not have done more. I am not sure what you mean about 'demanding money' though. We did make a deduction for cleaning at the end of the tenancy, if that's what you are referring to? Either-way, I will have a deeper look into this tenancy and see where we could have done better. Kind regards, Matt (Director).

Hi Regy, thank you for your feedback. Your deposit was returned on the 4th August 2020 at 3pm. I've had a good look through the message thread and I cannot see any messages from you regarding your deposit. Please would you forward these to me directly and I will investigate straight away. (matt@redbrickproperties.co.uk). Please understand that if there is anything you disagree with in regards to the deposit return you have the right to contact MyDeposits and they will arbitrate between yourselves and the landlord. They are a great service to use at no cost to yourselves. I look forward to hearing from you.

Hi Ollie, as with my reply to your housemate Oliver Johnson, your experience at Ebberston Terrace really was not the best and I take it on the chin as we definitely made errors. Like I said to Oliver, although you received a rent rebate and deposit rebate, what would have been good would have been if the issues had not happened in the first place, and when they did arise, we had dealt with them more efficiently. We have definitely learned a lesson from this experience! Please accept my apologies and I wish you all the luck with the future. Stay safe, Matt (Director).

Good morning Joelle. I've just responded to the reviews from your other housemates at Ebberston Terrace about the issues you encountered. You are correct that the bathroom situation was a nightmare for everyone involved. Even though we had to replace the bathrooms for you with new ones, we could have certainly conducted this better and have learned a valuable lesson from the issues that occurred. Whilst you did receive a rent and deposit rebate it doesn't detract from the fact that these issues happened in the first place. I am very sorry we did not conduct the repairs more efficiently. I wish you all the best for the future. Stay safe, Matt (Director).

Hi ET33, please would you let me know the reason behind your review. We don't have many ET's on our system and without a full name I cannot identify who you are. You can contact me direct (matt@redbrickproperties.co.uk) if you wish. Also, I see that you have only ever left one review (this one) so I am guessing it may be fake? If not, please contact me so I may respond. Thanks, Matt (Director).

Hi Regy, thank you for your feedback. Your deposit was returned on the 4th August 2020 at 3pm. I've had a good look through the message thread and I cannot see any messages from you regarding your deposit. Please would you forward these to me directly and I will investigate straight away. (matt@redbrickproperties.co.uk). Please understand that if there is anything you disagree with in regards to the deposit return you have the right to contact MyDeposits and they will arbitrate between yourselves and the landlord. They are a great service to use at no cost to yourselves. I look forward to hearing from you.

Hi Lucy, thank you for leaving your feedback. Whether good or bad, it is very valuable to us. Firstly, I'd like to apologise for the experience you felt you had with us. It was myself that checked you into the property on the 1st July and I remember you to be a great group. We had taken this house over from another agency and their cleaners had done an appalling job. I do, however, remember organising cleaners for you that day and even though they were there until late, you were all able to move in as planned. With regard to the decorating, after the landlord re-carpeted the house for you I think she felt you would enjoy the house more if she also decorated all the rooms for you too. In retrospect this was an error during the pandemic so please accept my apologies for this. With regard to locks on bedroom doors, you are correct that this is not allowed, as per our tenancy agreement, due to the possibility of tenants being locked in a bedroom during an emergency. I can, however, see how this would frustrate you in terms of a break in, but we have to put tenant safety first. With regard to the deposit return, you are correct in that this could have been returned sooner, and this is something we will learn from for next year. I have had a look at your deductions and the landlord paid for rehanging the door, not yourselves. The landlord also paid £150.00 towards your cleaning invoice. The issues you were charged for were issues identified on your Check-Out that were not on the Check-In that I carried out with you. Like I said, you were a great group to deal with during the tenancy, and I am really sorry it ended like this. I wish you all the best of luck in the future.

Hi Pog Champ. Are you sure you have reviewed the correct company? We do not seem to have you in our database of a client of any description and would therefore not have had any dealings with you. Please get in contact and we can see if you have reviewed the wrong company in error. Thanks :-)

Hi Bob Dole, I cannot seem to find you on our system as a client. If you would like to get in contact direct we can see if you have reviewed the correct company. Thanks :-)

Hi Simon, I've had a look at the timing of your review and it coincides with your deposit return. I see we gave you and your housemates your full deposit back, but it did take longer than it could have done for you to receive this into your account, to which I wholeheartedly apologise. Since your feedback we have made changes to our software which sets out timeframes for deposit returns to ensure they are returned in a timely manner, so I thank you for allowing us the opportunity to do this. Kind regards, Matt (Director).