Good morning Frazer, thanks for your rating. Not what I like to see by any means. I did some investigations into why you may have given us this low rating and see it was at the same time as one of your messages to us went unanswered for 12 days, which is not good enough on our part. I see you were given your full deposit back at the same time so I can only assume our lack of communication was the reason. Just so you know, since this has happened our web-developer has completed an update which now makes any unanswered messages very apparent so we do not make this mistake again, so I must thank you in making us aware of this issue. Please accept my apologies for this and I wish you all the best of luck with the future. You were great tenants and we'd love to have you back again one day. Many thanks, Matt (Director).