I rented a property with the agency in 2019/20. The property was good and the price what adequate considering the location (the property now is with another agency). However, the communication is horrible with the agency. If you want some headaches over house and deposits then choose it. If you want a peaceful living, never sign with Redbrick Properties. We lost electricity on the ground floor and reported it to the agency. After a week of them not coming to fix it we bought an extension cord (so we can have electricity at least in the kitchen from the sockets not affected by the problem). The maintenance person made a conclusion that it is the extension cord causing lost electricity. After multiple calls, multiple reporting they came to fix it. Overall - we lived exactly for 31 days without electricity and then Redbrick Properties wanted to take money out of the deposit because apparently it was the extension cord we been using to cause the problem (we kept using the cord after they fixed the problem and electricity was fine). During winter we lost hot water in the house. We reported it immediately. However, it was fixed only after 7 days. At the end of the tenancy we cleaned the house and they still manage us to charge 80 pounds from a deposit for a 'deep clean'. Funny thing is that their report states, agency needed 5 cleaners each to work for 5 hours to clean a 3 bedroom already clean house. When asked, they said 'new tenants complained that it wasn't clean enough'. But the house is with another agency so if anything new tenants only could have complained to their agency not Redbrick. Here are only some points, I am not even mentioning that the house was extremely dirty when moving in (we asked to clean it), the other ways agency took our deposit. Please, save yourself your mental health and time and consider another agency. My mistake was to see a good rating on Google reviews and to ignore a few bad reviews. I ended up wasting lots of time just communicating with them, living a month without electricity in kitchen, living room and one of the bedrooms, living a week without hot water.NegativeProfessionalism

Awful! We had so many problems with Redbrick Properties over our tenancy in 2019/2020. First of all, when we collected our keys from the office, the staff informed us the house was ready. When we arrived at the house, both the bathrooms had been ripped out, and were scattered around the house (e.g. old WC basins on the landing, old shower cladding up and down the stairs) and building equipment in the bedrooms. The house was uninhabitable so we had to move back home. After 6 months of fighting and arguing our case, redbrick finally refunded us 3 weeks rent for the period we could not live in the house. Shortly after Christmas when we moved back in, the boiler broke, leaving us with no heating or hot water. We informed redbrick immediately and after 3 days, they sent the handyman round who failed to identify the problem. after a few more days, an electrician was finally sent out, who managed to sort the problem. Altogether, we were left a week with no heating or hot water in January, while doing our January exams. A few months later, the new bathrooms that caused so many issues over summer, started leaking into the electrics of the house. The fire alarm was going off over night, and the only way we could fix this was by turning the electrics off at the fuse box. We contacted redbrick, who took 4 days to sort this issue, meaning we had 4 days of water leaking into the electrical system of the house, and no fire alarm. When we moved out and our deposits were returned, redbrick tried to charge us for call outs regarding the drains. We did not make these call outs. After months of trying to get into contact and getting no response, my housemate mentioned small claims court to them, and the money for these call outs was returned. Cowboy landlords, stay well clear!NegativeProfessionalism

Message for Matt, director, in regards to your response to my review. You questioned what I meant by the tenants were demanded to pay more than expected. It was nothing to do with the deposit. The girls were assured that they had paid their full tenancy up to their leaving date, even having a written message from Redbrick stating they were fully up to date. Then suddenly out of nowhere another message comes stating Redbrick got it wrong and hadn't charged them enough and as a result all the tenants had to pay another £700+. There was no compassion shown at all from Redbrick regarding this. Also Matt in the office then complained to the tenants that I had placed a poor review. The review is 100% accurate as you have alluded to in your response. Very poor show from Matt who I feel has been very unprofessional on several occasions during the tenancy. The girls did get most but not all of their deposit back but not until they complained several times about the unfair amount of deductions initially to be charged in particular for the dirty mattresses which the girls have written confirmation they complained about to you when they moved in from day 1. Fortunately the girls saved all messages and photographs regarding the property and discussion with Redbrick so could prove their point. Your responses to complaints on the reviews are admirable but too little too late for my daughter and her fellow student nurses. Who had enough to deal with this year. Anyone reading this and considering using Redbrick please do your research and be prepared for long, drawn out responses to any issues and certain office staff being patronising and unprofessional.NegativeResponsiveness, Professionalism

My experience with Redbrick so far has been absolutely appalling. The house I signed for was barely cleaned, had black mould growing up the side of my bedroom wall and when they finally agreed to send their ‘cleaning team’ in again, the cleaners warned us not to stay in the house because of how dangerous the air was to breathe. Also, they use fake reviews to improve their rating. Disgusting company who think they can get away with substandard practices because they can target inexperienced students.NegativeResponsiveness, Quality, Professionalism, Value

Awful company! Terrible service and never try and help you in the slightest. Everything has to be made as difficult as possible

This is a truly awful letting agent. Very unprofessional and does not sort legal paperwork properly. Does not take any responsibility for their mistakes. Would avoid at all costs.