Hi Niamh, we really appreciate you leaving us this 4 star review! I am hoping that we can do enough during your tenancy to get you to change it to 5 stars. It was lovely to meet your group in the office the other week. As I mentioned, the house you have gone for really does have an excellent landlord. Once again, thank you. Have a good weekend, Matt (Director).

Hi Bethany. Many thanks for leaving this 4 star Google rating, and the kind words about Harry answering all your questions. You have gone for a really great house in an excellent location and I have no doubt you will be really happy there. If you need any further help with your application, please do not hesitate to give Harry a call. He knows the process really well and will be able to guide you through it. Thanks again. Matt (Director).

Good morning Imogen. This is really great to hear! It can sometimes we quite a daunting procedure, but we have tried to make the application and contract process as user friendly as possible, and with guidance from Harry it is good to learn that you are finding the process manageable. We are always here to help so simply get in contact should you need any further assistance. Many thanks, Matt.

Hi Jess. It was great seeing you guys in the office the other day. And thank you for leaving this 4 star review. Hopefully Harry can exceed expectations in order to push it up to 5 stars! If you have any issues with your application at all, please just get in contact with Harry as he will be able to talk you through everything. In the meantime, have a good day. Matt (Director).

Hi Alex. I just wanted to thank you for taking the time to give us a four star Google rating. This leaves us with some room for improvement to try and earn that last star, so I will have a chat with the team to ensure you are well looked after. In the meantime, thank you again for taking the time to do this, and enjoy the rest of your week. Matt (Director).

Hi Florence, thank you for leaving this 4* Review. I am sorry we couldn't have done enough to achieve 5*. I've spoken with Milo who let the property to you and as I understand it, the viewing didn't go as smoothly as it could have done. But, 4* is still good in my opinion, and the house you have taken has a really excellent landlord who will look after you well. Thank you again for taking the time to leave this review. All the best, Matt (Director).

Hi Kate, thank you for adding an edit to this review. That is very much appreciated. I know from my own experience how annoying and frustrating it is when an agent doesn't inform you that a property has been let. Since we spoke last we have implemented new software to our system that keeps viewers informed immediately when a property has been let so thank you so much for giving me the opportunity to make that change. All the best, Matt (Director).