Good afternoon, Unfortunately on this occasion you have reviewed the wrong branch of Lovelle as we do not manage student lets, however I have forwarded your concerns to the correct branch and their response is as follows- We are very sorry to hear about your experience and deeply regret any inconvenience you faced during your tenancy. Ensuring the safety and satisfaction of our tenants is our top priority, and we take complaints about property conditions, like damp and mould, extremely seriously. As a letting agency, we follow all necessary procedures and promptly report all issues to the landlord's preferred contractors. Unfortunately, we have no control over the contractors chosen by the landlord and their responsiveness. We will be providing this feedback to both the landlord and the contractor to ensure improvements are made. Regarding communication issues and the lack of notice for contractor visits, we understand how frustrating and inconvenient this must have been. We always ensure that contractors are aware that 24 hours notice should be given, and I apologise if they have not followed this procedure. We appreciate your feedback and would like to discuss your experience further to help us make the necessary improvements. Please contact us directly at jigsaw@lovelle.co.uk

Dear Mr Hollin. I am responding to the 1 star review you have submitted on our page. We take all of our reviews very seriously. Please could you be so kind as to provide some feedback as to why this? Myself and the team are struggling to find any record of any interaction between yourself and our business. We are perplexed as to what the issue maybe? There are 15 Lovelle branches and we are all individually owned and we are separate franchise businesses. Please could you confirm that you have the correct Lovelle office? We are the Lincoln, Wragby Road branch. Thank you in advance for your cooperation, and i look forward to discussing the matter with you further. Please feel free to reply via this thread or alternatively our branch email is lincoln@lovelle.co.uk. Kind regards Craig Andrews Branch Partner

Dear Mr Storey I am sorry if there has been some confusion with regards to your appointment. I can confirm that you booked an appointment for our valuer to meet with you at your property. Our valuer did attend the appointment on the agreed day and time and waited for 20 mins. The valuer called the office to say there was no answer at your door. The office tried to call you on the number you provided and there was no answer. All of our calls are monitored and recorded and we have a log of the call. We have since contacted you again and arranged another appointment. This time our valuer did manage to meet with you and provided a valuation. Kind Regards Craig Andrews Branch Partner