Dear Mr Hollin. I am responding to the 1 star review you have submitted on our page. We take all of our reviews very seriously. Please could you be so kind as to provide some feedback as to why this? Myself and the team are struggling to find any record of any interaction between yourself and our business. We are perplexed as to what the issue maybe? There are 15 Lovelle branches and we are all individually owned and we are separate franchise businesses. Please could you confirm that you have the correct Lovelle office? We are the Lincoln, Wragby Road branch. Thank you in advance for your cooperation, and i look forward to discussing the matter with you further. Please feel free to reply via this thread or alternatively our branch email is lincoln@lovelle.co.uk. Kind regards Craig Andrews Branch Partner