Fisks Estate Agents

We have recently bought a house through Fisks. The customer service from day one was, unfortunately, very poor. The problems started at the very first viewing, which we had booked via phone call with their office after an expression of interest through Rightmove. We turned up, and no one was there. When I called the office, I was told they had no record of the booking. A representative did eventually show up (the same person I spoke to on the original booking who claimed to have no idea), but she seemed completely uninterested in being there. Very little engagement and desire to understand our position because we “weren't ready”. Not the best experience when being sold a house. Despite this, we put our own house on the market, and sold it within 7 days. From offer acceptance to exchange took 16 weeks, well in line with the current UK national average. Throughout that time, Fisks' behaviour, in our opinion, was not professional. We understand the need to check the progress of the chain, but their approach was to hound all of us repeatedly. Communication was entirely one-way; Fisks rarely returned our phone calls, yet towards the end they spent weeks chasing and pressuring everyone else in the chain, including our own buyer’s solicitor. At one point, they even accused us of lying about our buyer's status, despite having kept them and the seller's solicitor updated throughout. By panicking and hounding five different parties at once, they were inevitably confused and created mixed messages for themselves. It felt like their own internal mismanagement and poor communication meant they simply couldn't keep track of the facts. We were also subjected to threats that the house would be relisted if we didn’t exchange by a certain date (never happened and screams bullying tactics). The most frustrating part was that after being put under an immense amount of pressure to rush the process, the sellers themselves weren't actually ready to complete within a timely window anyway, which felt totally unjust. To top it all off, on our second viewing we asked Fisks if the buyer was going to leave the white goods. They followed up with an email asking us if we would like to purchase them for a fee. We politely declined. Further down the line, we were presented with the contents and fitting form from the seller's solicitor, which, in fact, did stipulate that the white goods were being left. So we instructed our solicitor to ensure that they were remaining in the property, which they did agree. Move-in day comes, no white goods, a hefty amount of money being spent not only on our part to replace, but also by the sellers to remove what should have been left as per the contents and fittings form. Overall, a very sloppy sale. This high-pressure, unorganised approach is exactly how housing chains collapse. I am incredibly relieved to no longer have to deal with Fisks, and I cannot recommend them based on this experience. Sadly, the property had already been on the market for 6 months with a previous agent, and it seems such a shame that Fisks have taken the commission, as it definitely wasn’t earned in this case.

Joke of a company. Valuation book on for 1st June they cancelled as the person to conduct the valuation was sick. The next slot available is 15th June they have now cancelled this as the surveyor has left as no one to do it. Now booked for 26th June. All in all a 4 week wait just for a valuation! Now in danger of losing the house. Avoid at all costs.

I'm giving it one star because I can't give it 100. I called my internet provider about a problem with my router and this number came up. They kept me on hold for an hour and 20 minutes trying to fix the problem, and all the "lady" did was switch me to another company! I'm trying to get in touch with a supervisor or someone in charge because this is a scam and it shouldn't happen again.

Annie Lovell glad u had a great experience as we didn't . As your great experience made us and your so called beloved grandchildren homeless. Hope your happy with yourself.

Couldn't agree more with other low rated reviews. Iain is a compulsive liar, an absolute snake. His behaviour has been a disgrace from start to finish. He employs bully boy tactics and like most bullies is a coward when confronted. As you can see by other reviews the majority are for the 'team' - Emma and Claire carry Iain. AVOID FISKS AT ALL COSTS - POSSIBLY THE WORST ESTATE AGENTS IN THE U.K. Would give 0 stars if allowed !

Avoid for lettings.

5 unsolicited letters received to my home address with 6 weeks. They confirm receipt of requests for removal from the database but take no action.

Iain is the biggest liar I’ve ever met. The service is a disgrace!!!!! I’ve never been treated so badly in my life! AVOID!!!!

Iain is the biggest liar I’ve ever met. The service is a disgrace!!!!! I’ve never been treated so badly in my life! AVOID!!!!