I dealt with Helen Butler Adams. She was so professional and made the process so easy. Very helpful and efficient, nothing is to much trouble.

Paula was very attentive and kind to us. Highly recommend

Paula was absolutely fantastic in helping us secure our new home. We are thoroughly pleased with how she went above and beyond to provide us with all the assistance we required. She stayed in communication with us throughout the whole process, ensuring to update and keep us informed of everything. We are most grateful and appreciative of her help.

Paula is great agent! She goes above and beyond for what is expected of her. In less than a week, we are already sorted and can move in! If you have a property to see, better reach out to her and you’ll have a seamless experience! 5 stars indeed!

Great team and service from the Nottingham John Shepherd team. Would highly recommend!

A great company!

Beware Landlords! Non trustworthy, poor communication and professionalism! Could not possess my property due to series of serious errors made by this management company. I am reporting them to Property Ombudsman for incompetence!

Left a property 6 weeks ago and we are still waiting for our deposit back or even any communication on what its being withheld - we have called and left multiple messages and asked for email communications and have been told they're too busy. We have had to chase repeatedly and still no information. We moved into the property and found a gas leak which we had sorted by Cadent - called John Shepherd to notify them and they had nothing to say nor issued a new test. Oven Grilled would short circuit the electrics when used - submitted a maintenance on this - no one ever came to resolve. Drains got blocked and sewerage coming onto the drive, submitted a maintenance claim - supposed to respond within 24 hours as we have a newborn, didn't hear from them until 3 days later, by that point we had sorted it ourselves due to the danger. We have paid £600 extra for a dog to cover any damages - have just been told over the phone this morning it doesn't go towards anything and was for 'rent' for a dog. We paid £500 for a professional end of tenancy clean on a very aging property which seems it is being disregarded. Inspection from John Shepherd 2 weeks prior to end of tenancy she said house was kept well and happy with the state of it - she actually also commented that the smoke detectors in there aren't in legal positions. The lack of communication from john shepherd is appalling - we are constantly being fobbed off. On the tenancy portal they have also actually deleted all of our forms so we having no visibility of the contracts nor TDS. Will be moving towards legal action Update - thanks for the 'apology' comment below, but it's pointless emailing you as you don't reply, you have my contact details. I want communication and a resolution not the word apology.

I don’t ever leave reviews but our experience here was really bad. If you don’t know your landlord to verify what John Shepherd say I would definitely avoid! They repeatedly told our landlord conflicting information to us. The lies and errors were caught because we knew our landlord personally as well. They must not realise that we talk. Neither of us could trust anything they said by the end. Their communication was so poor, emails were often ignored. I would never use them again.