A great company!

So far my experience with

So far my experience with John Shepherd has been very positive. They are available when needed and ready to support and follow-up in case of repairs. Charlotte Ford has been my point of contact and she's always kind and respond quick to any query. For all my colleagues and friend coming to live in Birmingham, I am giving the contact and recommendation to talk with John Shepherd.

"So far my experience with..."

So far my experience with John Shepherd has been very positive. They are available when needed and ready to support and follow-up in case of repairs. Charlotte Ford has been my point of contact and she's always kind and respond quick to any query. For all my colleagues and friend coming to live in Birmingham, I am giving the contact and recommendation to talk with John Shepherd.

Have been looking after my

Have been looking after my apartment for a few years and Very happy with their professional service.Always willing to assist.

"Have been looking after my..."

Have been looking after my apartment for a few years and Very happy with their professional service.Always willing to assist.

Very poor service. I resent

Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let. Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance. The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them. I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.

Beware Landlords! Non trustworthy, poor communication and professionalism! Could not possess my property due to series of serious errors made by this management company. I am reporting them to Property Ombudsman for incompetence!

Left a property 6 weeks ago and we are still waiting for our deposit back or even any communication on what its being withheld - we have called and left multiple messages and asked for email communications and have been told they're too busy. We have had to chase repeatedly and still no information. We moved into the property and found a gas leak which we had sorted by Cadent - called John Shepherd to notify them and they had nothing to say nor issued a new test. Oven Grilled would short circuit the electrics when used - submitted a maintenance on this - no one ever came to resolve. Drains got blocked and sewerage coming onto the drive, submitted a maintenance claim - supposed to respond within 24 hours as we have a newborn, didn't hear from them until 3 days later, by that point we had sorted it ourselves due to the danger. We have paid £600 extra for a dog to cover any damages - have just been told over the phone this morning it doesn't go towards anything and was for 'rent' for a dog. We paid £500 for a professional end of tenancy clean on a very aging property which seems it is being disregarded. Inspection from John Shepherd 2 weeks prior to end of tenancy she said house was kept well and happy with the state of it - she actually also commented that the smoke detectors in there aren't in legal positions. The lack of communication from john shepherd is appalling - we are constantly being fobbed off. On the tenancy portal they have also actually deleted all of our forms so we having no visibility of the contracts nor TDS. Will be moving towards legal action Update - thanks for the 'apology' comment below, but it's pointless emailing you as you don't reply, you have my contact details. I want communication and a resolution not the word apology.

I don’t ever leave reviews but our experience here was really bad. If you don’t know your landlord to verify what John Shepherd say I would definitely avoid! They repeatedly told our landlord conflicting information to us. The lies and errors were caught because we knew our landlord personally as well. They must not realise that we talk. Neither of us could trust anything they said by the end. Their communication was so poor, emails were often ignored. I would never use them again.

Incredibly difficult to deal with, nothing done before we moved in. Shower broken, hob broken and nowhere to plug in the fridge. Please avoid